Candice Muncy
Gilbert ,WV
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure the position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
03.2024 - 03.2024
- All about AI at AI
Technical Support Representative
Conduent Business Services
07.2023 - 10.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Researched product and issue resolution tactics to address customer concerns.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Inside Sales Executive
Targeted Results
02.2022 - 05.2022
- Developed persuasive sales techniques to convert inquiries into closed deals, boosting company profits.
- Efficiently managed high volume of inbound leads, prioritizing responses based on potential revenue generation.
- Participated in ongoing professional training programs to further hone selling skills and stay current with best practices in inside sales techniques.
- Collaborated with various departments within the organization to address customer issues or concerns promptly, fostering long-lasting business relationships built on trust and satisfaction.
- Built strong relationships with clients through regular follow-ups, resulting in repeat business and referrals.
- Delivered compelling sales presentations to prospective clients via phone calls, emails, and virtual meetings.
Technical Support Representative
Teleperformance
09.2021 - 01.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Researched product and issue resolution tactics to address customer concerns.
- Managed high levels of call flow and responded to Type technical support needs.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
- Translated complex technical issues into digestible language for non-technical users.
- Contributed ideas during team meetings that led to process improvements and increased efficiencies within the department.
- Responded promptly to emergency after-hours support calls, ensuring minimal downtime for customers experiencing critical issues.
- Tested new software and hardware prior to deployment.
Customer Service Representative
CCO
08.2020 - 08.2021
- Zahotti@gmail.com
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Phlebotomist Intern
Uniontown Hospital
06.2015 - 07.2015
- Improved overall patient experience with compassionate bedside manner and clear communication.
- Collaborated with laboratory staff to expedite processing of specimens, reducing wait times for results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Ensured accurate labeling of specimens, preventing mix-ups and guaranteeing correct test results.
- Contributed to team efficiency by maintaining organized work stations and managing supplies inventory.
- Performed difficult venipunctures on patients with challenging veins, minimizing discomfort and increasing success rate.
- Adhered to strict safety protocols and infection control measures, protecting both patients and staff from contamination risks.
- Proactively sought feedback from supervisors for continuous improvement in phlebotomy skills throughout the internship period.
Phlebotomist Intern
Cheat Lake Physicians-WVUH
05.2015 - 06.2015
- Improved overall patient experience with compassionate bedside manner and clear communication.
- Assisted in training new interns, ensuring proper phlebotomy techniques were followed.
- Collaborated with laboratory staff to expedite processing of specimens, reducing wait times for results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Performed difficult venipunctures on patients with challenging veins, minimizing discomfort and increasing success rate.
- Supported fellow interns through peer mentoring and sharing best practices in phlebotomy procedures.
- Adhered to strict safety protocols and infection control measures, protecting both patients and staff from contamination risks.
- Promoted professional growth by attending workshops, conferences, and seminars related to phlebotomy and patient care.
- Expanded knowledge on various types of tests and tubes utilized in specimen collection, enhancing accuracy in sample handling.
- Maintained sterile work environment for accurate results and patient safety.
- Ensured accurate labeling of specimens, preventing mix-ups and guaranteeing correct test results.
- Proactively sought feedback from supervisors for continuous improvement in phlebotomy skills throughout the internship period.
Customer Service Representative
TeleTech Holdings
06.2014 - 10.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
TRG Customer Solutions
06.2010 - 01.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
70 Hours Transferred - General Studies
Southern West Virginia Community And Technical College
Mount Gay, WVBachelor Of Computer Science - Information Technology
Full Sail University
Winter Park, FLSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Verbal Communication
- Decision-Making
- Computer Skills
- Customer Service
- Time Management
Certification
Phlebotomist & Intravenous Therapy
Timeline
03.2024 - 03.2024
Technical Support Representative
Conduent Business Services
07.2023 - 10.2023
Inside Sales Executive
Targeted Results
02.2022 - 05.2022
Technical Support Representative
Teleperformance
09.2021 - 01.2022
Customer Service Representative
CCO
08.2020 - 08.2021
Phlebotomist Intern
Uniontown Hospital
06.2015 - 07.2015
Phlebotomist Intern
Cheat Lake Physicians-WVUH
05.2015 - 06.2015
Customer Service Representative
TeleTech Holdings
06.2014 - 10.2014
Customer Service Representative
TRG Customer Solutions
06.2010 - 01.2011
70 Hours Transferred - General Studies
Southern West Virginia Community And Technical College
Bachelor Of Computer Science - Information Technology
Full Sail University