Candice Overstreet
Richmond,TX
Summary
Proactive and hardworking individual focused on continuous operational improvement. Dedicated healthcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Surgical Coordinator with over 20 years of experience in Healthcare. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
24
24
years of professional experience
1
1
Certificate
Work History
FCC Specialist/Operations Specialist
Md Anderson Medical Cancer Center
Houston, TX
07.2018 - Current
- Routed and answered over 50-60 incoming calls daily and directed to correct extensions.
- Collected, arranged and input correct insurance information into database system for billing purposes.
- Tracked and analyzed reports to determine needed improvements.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Developed and updated tracking spreadsheets using Epic systems .
- Motivated and trained employees to maximize team productivity.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Answer inbound calls and provide prompt and courteous information in reference to insurance and scheduled services.
- Provide information for internal and external customers utilizing institutional resources including patient care management systems, telecommunications systems and other institutional systems.
- Respond to voicemails and my chart messages in timely manner within one business day to meet customer satisfaction.
- Generated reports of findings to help management with making key decisions.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches with team.
- Motivated and trained employees to maximize team productivity
- Collected customer feedback and made business adjustments to improve retention and satisfaction
- Encouraged and promoted ideas aligned to business needs and benefits
Surgical Scheduler Coordinator
Bellaire Dermatology
Houston, TX
06.2016 - 11.2018
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations for over 300 cases monthly.
- Educated patients about surgeries and provided treatment plan documentation.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
- Contacted hospitals to confirm patient's medical histories and prevent inaccurate diagnoses and treatments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Surgical Scheduler Coordinator
Houston Eye Associates
Houston, TX
02.2014 - 06.2016
- Discussed financial obligations with patients prior to surgical cases Collected 95% of revenue prior to surgery
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Transitioned to team lead within 90-day period
- Met all weekly and monthly goals for insurance department and trained new incoming employees.
- Educated patients about surgeries and provided treatment plan documentation.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Expertly managed planning, scheduling and coordination of outpatient procedures
- Coordinated with facilities to set up surgeries for ophthalmologists.
- Verified insurance coverage and obtained pre-authorizations
Ophthalmology Surgical Coordinator
Berkeley Eye Center
Houston, TX
06.2007 - 01.2014
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Counseled and scheduled over 300 surgical cases monthly.
- Organized patient files and streamlined operations to improve efficiency.
Surgical Scheduler Coordinator
Texas Pain Institute
Houston, TX
03.2003 - 05.2007
- Scheduled and verified surgical cases for busy pain specialist
- Maintained schedule and any equipment with facilities and representatives
- Discussed financial obligations with all patients prior to surgery and collected 100% of copays and or deductibles due
- Scheduled over 100 injections weekly and other pain procedures as ordered by physician
- Maintained rapport with referring physicians with new patient referrals
- Discussed case management and obtained authorization from workers compensation adjustors
- Increased revenue for practice on yearly basis
- Exceptional patient care pre and post operative of needed
- Called in prescriptions post operative.
- Reviewed medical histories and current information to provide accurate information to surgeons.
- Educated patients about surgeries and provided treatment plan documentation.
- Verified insurance coverage and obtained pre-authorizations.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized patient files and streamlined operations to improve efficiency.
- Registered and verified patient records before triage with most up-to-date information.
- Received and routed laboratory results to correct clinical staff members.
- Expertly managed planning, scheduling and coordination of outpatient procedures
- Coordinated with facilities to set up surgeries for 250 pain management cases.
Surgical Coordinator
Kenneth Alo M.D.
Houston, TX
01.1999 - 03.2003
- Verified insurance benefits for all surgical procedures and obtained authorizations
- Discussed financial obligations with patients prior to surgery and collected deductibles and coinsurance prior to surgery
- Coordinated and Mainers schedule with providing surgery centers provided excellent customer service and patient care with referencing doctors.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized patient files and streamlined operations to improve efficiency.
- Reviewed medical histories and current information to provide accurate information to surgeons
- Expertly managed planning, scheduling and coordination of outpatient procedures
Education
No Degree - Practical Nursing
HCC Houston
Houston Texas Associate of Applied Science - Nursing
Albany State College
Albany Ga06.1994
High School Diploma -
Monroe Comprehensive High School
Albany, GA06.1991
Skills
- EMR
- Epic
- ICD-10
- CPT Coding
- Patient Care
- Triage
- Insurance Verification
- Adaptability
- Medical Assistant CMA
- Situational Awareness
- Clerical Support
- Customer Care
- Active Learning
- Financial Management
Certification
Customer Service (20 + years) CSR (20+ years) Contact Center (10+ years) Call Center (3 years) Team Lead (10+ years) Scheduling
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be the best version of yourself daily.
Timeline
FCC Specialist/Operations Specialist
Md Anderson Medical Cancer Center
07.2018 - Current
Surgical Scheduler Coordinator
Bellaire Dermatology
06.2016 - 11.2018
Surgical Scheduler Coordinator
Houston Eye Associates
02.2014 - 06.2016
Ophthalmology Surgical Coordinator
Berkeley Eye Center
06.2007 - 01.2014
Surgical Scheduler Coordinator
Texas Pain Institute
03.2003 - 05.2007
Surgical Coordinator
Kenneth Alo M.D.
01.1999 - 03.2003
No Degree - Practical Nursing
HCC Houston
Associate of Applied Science - Nursing
Albany State College
High School Diploma -
Monroe Comprehensive High School
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