Candice Owens
Baltimore,MD
Summary
Outcomes-oriented Clinical Supervisor offering 10-year background to growing team. Adept in case management, clinical oversight, staff training, and non-profit and programmatic management. Proficient in conducting data analysis to close gaps and improve outcomes. Proficient track record of success in developing robust integrated clinical teams in the healthcare field. Focused on promoting highest standards of service when developing training programs, policies, and procedures. Experience leading teams, development of staff, conducting internal audits, and oversight of clinical integrity of all programs, specifically Substance Use Disorders. I believe in hard work and ethical standards to bring excellent service delivery to client and families. I adapt to change easily, have strong communication skills and collaborate with team members to achieve goals and improve quality of services provided. I have provided treatment to a variety of populations to include various ages, diagnoses and treatment focused areas
Overview
6
6
years of professional experience
Work History
Director of Programs
Pride Center Of Maryland
09.2023 - Current
- Improved program offerings based on changing trends, audience feedback and directives from station owners.
- Analyzed viewer data and adjusted programming lineup to maximize potential viewership.
- Developed proposals and operational plans within assigned area.
- Created and enforced programming standards to maintain compliance with regulatory requirements.
- Identified risks and developed mitigation plans.
- Utilized grant writing skills to secure additional program funding.
- Managed volunteer programs focused on providing community services to underserved populations.
- Developed and implemented training programs for staff.
- Advocated for social and community service programs to increase awareness and funding.
- Conducted community workshops to promote different programs and educate public on available services.
Administrative Director
Aspen Day Treatment
06.2022 - 08.2023
- Managed and Reviewed all Service Authorization Request of patients for initial and continued care of behavioral health services.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Devised training programs to close gaps in clinical staffs' competencies.
- Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Engaged with other members of community at local events by answering questions and giving informative presentations.
- Supervised team of 5 coordinators, 50 direct care staff and interns.
- Recruited individuals bringing talent, well-developed skills sets and passion for helping others, effectively building exceptionally gifted team of personnel.
- Prepared budgets with forecasts and projections.
- Assigned tasks and directed team of office clerks.
- Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
Treatment Center Director
MedMark Treatment Center
10.2019 - 05.2022
- Responsible for the operation & performance of the Opiate Treatment Program (OTP) clinic
- Developed and implemented emergency response plans for disasters, security issues, and injuries.
- Kept facility in compliance with all applicable standards and laws.
- Sparked imagination, built self-esteem and helped children make exciting discoveries daily.
- Provided direction to clinic personnel and relays corporate mandates, goals and objectives to field personnel
Business Office Service Coordinator
MedMark Treatment Center
05.2018 - 10.2019
- Referred clients to external resources for additional support.
- Educated family members and helped each support clients by improving coping techniques.
- Collaborated closely with treatment team to appropriately coordinate client care services.
- Referred clients to other programs and community agencies to enhance treatment processes.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
Administrative Manager
Aspire Wellness Center
08.2017 - 02.2018
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Completed mandatory OSHA trainings, fire drills, BBP, PPE, and abide by all internal and external OSHA laws
- Met department budgets by monitoring and reporting on office expenses.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Education
Bachelor of Science - Health Systems Management
University of Baltimore
Baltimore, MD05.2017
Associate of Science - Licensed Practioner Nurse
Sojourner-Douglass College
Baltimore, MD01.2013
Medical Assistant Certificate - Medical, Health Care
TESST College of Technology
Towson, MD, United States01.2006
Skills
- Unit supervision
- Managing caseload management
- Clinical standards
- Unit leadership
- Treatment service implementation
- Compliance with regulatory guidelines
- Exemplary communication skills
- Clinical education
- Client records administration
- Developing training programs
- Employee performance evaluations
- Complying with regulatory guidelines
- Improving clinical quality outcomes
- Staff development
- Patient Care
Timeline
Director of Programs
Pride Center Of Maryland
09.2023 - Current
Administrative Director
Aspen Day Treatment
06.2022 - 08.2023
Treatment Center Director
MedMark Treatment Center
10.2019 - 05.2022
Business Office Service Coordinator
MedMark Treatment Center
05.2018 - 10.2019
Administrative Manager
Aspire Wellness Center
08.2017 - 02.2018
Bachelor of Science - Health Systems Management
University of Baltimore
Associate of Science - Licensed Practioner Nurse
Sojourner-Douglass College
Medical Assistant Certificate - Medical, Health Care
TESST College of Technology
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