Candice Owens
Baltimore,Maryland
Summary
Proven leader in healthcare management, notably at Planned Parenthood of Maryland, where I spearheaded initiatives improving patient care and staff proficiency. My expertise in regulatory compliance and talent management for developing staff have significantly enhanced operational efficiency and service quality, showcasing my ability to drive success and foster a culture of excellence.
Overview
7
7
years of professional experience
Work History
Healthcare Center Manager II
Planned Parenthood of Maryland
Baltimore, MD
03.2024 - Current
- Direct daily management of 27 clinical and non-clinical staff
- Lead daily team huddles and foster a work environment upholding two-way communication with staff
- Manage time and attendance and daily schedule of staff
- Ensure all clinical protocols and PPM policies and procedures are followed accordingly throughout the health center
- Overall management of day-to-day clinic operations, including but not limited to: scheduling, staffing, inventory, adhering to customer service standards, and accomplishing productivity and revenue goals
- Provide leadership and assistance in the delivery of client services
- Participate as an active, integral member of the service delivery team
- Identify and address the changing needs of the healthcare center in support of delivering better patient care
- Ensure that PPM healthcare center protocols, policies, and procedures are adhered to by staff
- Enforce that federal, state, and local regulations are followed and implemented by all staff in the healthcare center
- Collaborate with facilities in maintaining a clean, neat, secure, and fully functional facility, to include regular maintenance of medical equipment
- Ensure adequate stocking and dispensing of medications and clinic supplies
- Prepare, monitor, and adjust patient and staff schedules according to changing needs of center
- Partner with Human Resources in interviewing and hiring of new staff
- Manage staff performance, ongoing and serve as full supervisor for unlicensed staff and as administrative supervisor for licensed staff
- Develop and implement staff training and development plans for each staff member
Director of Community Programs
Pride Center Of Maryland
Baltimore, MD
09.2023 - 01.2024
- Improved program offerings based on changing trends, audience feedback and directives from station owners
- Analyzed analytic viewer data and adjusted programming lineup that resulted in an increased viewership
- Developed proposals and operational plans within assigned area
- Created and enforced programming standards to maintain compliance with regulatory requirements
- Identified risks and developed mitigation plans
- Utilized grant writing skills to secure additional program funding
- Managed volunteer programs focused on providing community services to underserved populations
- Developed and implemented training programs for staff
- Advocated for social and community service programs increasing awareness and funding
- Conducted community workshops that promoted different programs and educated public on available services
Administrative Director
Aspen Day Treatment
Baltimore, MD
06.2022 - 08.2023
- Managed and Reviewed all Service Authorization Request of patients for initial and continued care of behavioral health services
- Introduced new departmental policies and oriented staff in facilitation of adoption of changes
- Devised training programs that closed skill gaps in clinical staffs' competencies
- Delivered onboarding and coaching to new hires that assisted in increasing retention rates of staff
- Improved policies and procedures through development, implementation, revision and evaluation of enhanced protocols
- Oversaw office inventory activities
- Engaged with other members of community at local events by answering questions and giving presentations
- Supervised team of 5 coordinators, 50 direct care staff and interns
- Recruited individuals bringing talent, well-developed skill sets and passion for helping others, effectively building an exceptionally gifted team
- Prepared budgets with forecasts and projections
- Assigned tasks and directed team of office clerks
- Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data
Treatment Center Director
MedMark Treatment Center
Baltimore, MD
10.2019 - 05.2022
- Responsible for the operation & performance of the Opiate Treatment Program (OTP) clinic
- Developed and implemented emergency response plans for disasters, security issues, and injuries
- Kept facility in compliance with all applicable standards and laws
- Sparked imagination, built self-esteem and helped children make exciting discoveries daily
- Directed clinic staff and communicated corporate mandates, goals and objectives to the field staff
Business Office Service Coordinator
MedMark Treatment Center
Baltimore, MD
05.2018 - 10.2019
- Referred clients to external resources for additional support.
- Educated family members helped each other support clients by improving coping techniques.
- Collaborated closely with the treatment team to appropriately coordinate client care services.
- Referred clients to other programs and community agencies to enhance treatment processes.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Initiated contact with appropriate service providers to request referrals, and followed up to confirm appointments.
Administrative Manager
Aspire Wellness Center
Nottingham, MD
08.2017 - 02.2018
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of staff
- Trained employees in company and regulatory compliance requirements that promoted a higher level of conformance
- Oversaw office inventory activities by ordering and requisitions and stocking shipment received
- Communicated corporate objectives to various divisions that met deadlines and adhered to company budgets
- Completed mandatory OSHA trainings, fire drills, BBP, PPE, and abided by all internal and external OSHA laws
- Met department budgets by monitoring and reporting of office expenses
- Supervised staff and delegated tasks while maintaining positive, and productive
Education
Bachelor of Science - Health Systems Management
University of Baltimore
Baltimore, MD05.2017
Associate of Science - Practitioner Nurse
Sojourner-Douglass College
Baltimore, MD01.2013
Accomplishments
- Successfully led multidisciplinary teams to deliver comprehensive, client-centered care, achieving a 90% satisfaction rate among clients.
- Achieved 100% compliance with state and federal regulations while reaching the highest standards.
- Increased staff productivity by 30% with 40% of the staff advancing in their careers through promotions.
- Designed and implemented integrated programs addressing mental health, substance abuse, and reproductive health needs, which resulted in a 35% increase in patient engagement.
- Secured $250,000 in grant funding to support innovative community health initiatives and spearheaded a substance use disorder treatment program, achieving a 70% success rate in long-term recovery outcomes.
Timeline
Healthcare Center Manager II
Planned Parenthood of Maryland
03.2024 - Current
Director of Community Programs
Pride Center Of Maryland
09.2023 - 01.2024
Administrative Director
Aspen Day Treatment
06.2022 - 08.2023
Treatment Center Director
MedMark Treatment Center
10.2019 - 05.2022
Business Office Service Coordinator
MedMark Treatment Center
05.2018 - 10.2019
Administrative Manager
Aspire Wellness Center
08.2017 - 02.2018
Bachelor of Science - Health Systems Management
University of Baltimore
Associate of Science - Practitioner Nurse
Sojourner-Douglass College
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