Candice Parcher
Makawao,HI
Summary
Hospitality leader with 10 years of hotel management experience in Hawaii, committed to delivering outstanding guest experiences infused with the Aloha spirit. Known for maintaining high customer service standards while fostering a collaborative team environment that drives efficiency and success. Adept at optimizing operations, streamlining processes, and ensuring both guest satisfaction and company profitability. Passionate about perpetuating Hawaiian culture, I thrive in creating memorable, authentic experiences while working effectively as part of a team to achieve company goals.
Overview
14
14
years of professional experience
Work History
Assistant General Manager
Lumeria Maui
06.2021 - Current
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Motivated, trained, and disciplined employees to maximize performance.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented cost-saving measures without compromising on quality, boosting bottom line.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
Front Desk Manager
Fairmont Kea Lani, Maui
04.2021 - 06.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
- Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
- Collected room deposits, fees, and payments.
Assistant Hotel Manager
Paia Inn
04.2014 - 05.2021
- Managed Boutique Hotel and Vacation Rentals on island of Maui.
- Manage an efficient and high-quality team of 15 Front Desk Agents, 12 Housekeeping Staff, and 10 Bellmen ensuring they are trained, effective, and adhere to all company policies and procedures
- Directly handled all guest requests, complaints and feedback via in person, telephone or email.
- Developed highly empathetic client relationships and earned reputation for exceeding guests expectations.
- Conducted daily inspections on 15 Units, cottages and/or Beach House ensuring quality control and units were ready for clients to check in. Quickly troubleshooting if issues were found.
- Responsible for all timely repairs in residences, project coordination, Owner Billing, 3rd party vendor communication and execution of all maintenance work, inventories, maintaining accurate documentation and preserving optimum quality of the residences.
- Preformed Housekeeping, Maintenance or other departments work when able or needed.
- Received many positive online reviews.
- Directly responsible for obtaining a " Top 3 Hotels on Maui" award on TripAdvisor for 5 years.
- Obtaining Real Estate License as continuing Education for Property Management in the State of Hawaii.
- Assisted with event planning, including associated travel and logistical arrangements.
Spa Coordinator
Coast Spa And Boutique
02.2016 - 02.2020
- Remained up-to-date on current spa trends.
- Provided staff coaching, mentoring and consultation to enhance performance and professional development.
- Managed front desk by answering high volume of phones, emails, scheduling appointments/modifications and greeting guests.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Office Administrator
Capische At Hotel Wailea
08.2010 - 12.2012
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Managed office supplies, vendors, organization and upkeep.
- Directed guests and routed deliveries and courier services.
- Wrote reports and correspondence from dictation and handwritten notes.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
Education
Business
University Of Hawaii
Maui And OahuPre Real Estate Study Course
Carol Ball Real Estate Hawaii
HawaiiSkills
- Excellent verbal and written communication skills
- 10 years Property Management on island of Maui
- Proficient MS Word, Adobe, Excel, Dropbox, Social Media and multiple Property Management Platforms
- Excellent record of Staff Supervision & Guest Satisfaction
- Lifelong knowledge of Maui and Hawaiian Islands
- Leadership and team management
- Budgeting and cost control
- Problem-solving and conflict resolution
- Staff training and development
- Event coordination and scheduling
References
Norm Santos- 808-745-6822
Nina Rivers- 808-281-1249
Melissa Padilla- 808-344-7569
Timeline
Assistant General Manager
Lumeria Maui
06.2021 - Current
Front Desk Manager
Fairmont Kea Lani, Maui
04.2021 - 06.2021
Spa Coordinator
Coast Spa And Boutique
02.2016 - 02.2020
Assistant Hotel Manager
Paia Inn
04.2014 - 05.2021
Office Administrator
Capische At Hotel Wailea
08.2010 - 12.2012
Business
University Of Hawaii
Pre Real Estate Study Course
Carol Ball Real Estate Hawaii
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