CANDICE PEARSON
Hollywood,FL
Summary
Productive Medical Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Looking to join a successful team in a comprehensive Health Care System that provides continual training with established standards of practice and make meaningful contribution and gain valuable work experience. Proven ability to initiate appropriate actions, follow instructions and carry out tasks in an efficient manner. Team player with strong and effective interpersonal and communication skills with a positive can-do attitude. Professional experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
23
23
years of professional experience
Work History
Medical Office Supervisor
Broward Health Medical Center
03.2023 - Current
- Overseeing daily operations of prenatal and high-risk clinic which consist of 3 MD’s, 5 midwifes, 4 Front desk staff and 8 nurses.
- Managed appointments, registrations and patient relations in busy Prenatal office.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Consulted with healthcare professionals on business decisions.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Addressed and remedied all patient or team member issues.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Identified inefficiencies and risks by monitoring business unit trends and key performance indicators.
Front Office Supervisor
SERENE HEALTH OBGYN & WELLNESS
09.2019 - 12.2022
- Posting Daily Charges for in office visits, in office procedures, outpatient surgeries and OB Deliveries
- Insurance Verification for in office procedures, outpatient surgeries and global maternity benefits
- Schedule Outpatient Surgeries with hospital, and ensure that authorization is completed
- Patient education on surgery and hospital instructions prior to surgery
- Processed payments for copays, deductibles and/or coinsurance
- Informed individuals of further financial responsibility
- Follow up with insurance companies for all non-payments
- Resolved financial discrepancies effectively through organizational management of account information using Intergy software
- Oversee all aspects of front office and provide backup coverage for front office staff.
Referral Coordinator
I & B Medical Center
03.2019 - 09.2019
- Delivered excellent patient experiences and direct care
- Updated documentation and reports detailing patient activities, care actions and hospital determinations
- Educated patients by explaining preparation instructions for upcoming procedures and tests
- Obtain authorization for patients to see specialist, have diagnostic testing and outpatient procedures
- Worked closely with patients to deliver excellent and direct individualized patient care
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
Lead Front Office Representative
Dr. Camysha Wright
07.2018 - 03.2019
- Completed patient check-in processes by verifying insurance and submitting forms to nursing team
- Greeted visitors and customers upon arrival and answered questions to build rapport and retention
- Answered multi-line phone system and forwarded calls to appropriate individuals
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments
- Posted daily charges
- Insurance Verification and obtaining authorization for in office procedures
- Monitor all aspects of front office operations.
Referral Department Manager
DOCTORS MEDICAL CENTER
09.2009 - 06.2018
- Contact clients and schedule follow up appointments after their preliminary treatment at the center
- Assigns the patient to the appropriate physician depending on the patient's current medical needs
- Provide all the required medical background information regarding the patient to the physician
- Maintain up-to-date monthly records of calls to patients and calls that resulted in appointments; also maintains accurate records of scheduled patient appointments and the physician or specialist to which each patient was referred
- Processed new hires, transfers and separations
- Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities
- Managed schedules accepted time off requests and found coverage for short shifts
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Front Desk/Check Out
DR. SIMON WEISS
09.2008 - 02.2010
- Completed patient check-out
- Appointment Scheduling
- Insurance Verification
- Answered multi-line phone system and forwarded calls to appropriate individuals
- Processed payments for copays, deductibles, and coinsurances
- Posted daily charges
- Verify Global Maternity Benefits and inform patient of financial responsibility
- Prepares educational materials for OB packets, ensuring that the materials are current and accurate
- Posting of daily charges and close each day.
Medical Supervisor
DR. KENNETH BLAZE, DO
02.2002 - 09.2008
- Overseen all aspects of daily operations which included: supervising a staff of 8; facility admissions; and monitoring finances and facility operations
- Responsible for scheduling shifts, processing time sheets and payroll
- Maintain patient records and ensure that all necessary security measures are taken
- Posting of daily charges and close each day
- Calling insurance companies to follow up on non-payments
- Posting insurance payments.
Education
Bachelor of Science - Health Administration
Keiser University
Fort Lauderdale, FL06.2016
Associates of Science - Health Administration
Keiser University
Fort Lauderdale, FL06.2010
Associate of Arts - Medical Assisting
Keiser University
Fort Lauderdale, FL06.1999
Skills
- Team Management and Supervision
- Customer Complaints
- Complex Problem-Solving
- Multitasking and Prioritization
- Verbal and Written Communication
- Honesty and Integrity
- Confidence and Drive
- Administration and Operations
- Attention to Detail
- Friendly and Relatable
- Team Building and Motivation
Computerprograms
- INTERGY/ECW
- XTERM
- MOS Administration
- Microsoft Office
- Cerner
- NextGen
- EPIC
References
Upon Request
Timeline
Medical Office Supervisor
Broward Health Medical Center
03.2023 - Current
Front Office Supervisor
SERENE HEALTH OBGYN & WELLNESS
09.2019 - 12.2022
Referral Coordinator
I & B Medical Center
03.2019 - 09.2019
Lead Front Office Representative
Dr. Camysha Wright
07.2018 - 03.2019
Referral Department Manager
DOCTORS MEDICAL CENTER
09.2009 - 06.2018
Front Desk/Check Out
DR. SIMON WEISS
09.2008 - 02.2010
Medical Supervisor
DR. KENNETH BLAZE, DO
02.2002 - 09.2008
Bachelor of Science - Health Administration
Keiser University
Associates of Science - Health Administration
Keiser University
Associate of Arts - Medical Assisting
Keiser University
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