Candice POWELL
LEESBURG,Georgia
Summary
Dynamic Patient Service Specialist with a proven track record at Womens Health Professionals, enhancing patient satisfaction through exceptional customer service and effective appointment scheduling. Skilled in insurance verification and adept at resolving issues calmly under pressure, I foster strong patient-provider communication and ensure confidentiality while addressing patient needs.
Overview
18
18
years of professional experience
Work History
Patient Service Specialist
Womens Health Professionals
03.2007 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Education
High School Diploma -
Lee County High School
Leesburg05-1999
Skills
- Payment processing
- Appointment scheduling
- Insurance verification
- Payment collection
- Benefits explanation
- Insurance authorizations
- Insurance verifying
- Registration and scheduling
- Scheduling appointments
- Resolving problems
- Calm and effective under pressure
- Referral coordination
- Pre-admission requests
- Patient confidentiality
- Customer service
- Patient registration
- Medical billing
- Multitasking and organization
- Money handling
- Patient check-in
- Phone and email etiquette
Timeline
Patient Service Specialist
Womens Health Professionals
03.2007 - Current
High School Diploma -
Lee County High School
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