Candice Pratt
Kuna,ID
Summary
To apply my 20+ years experience in customer service and management to grow within the Department to better serve my community.
Overview
27
27
years of professional experience
Work History
Office Specialist II
Idaho Department Of Insurance
Boise, ID
01.2022 - Current
- Greeted incoming callers, visitors and customers professionally and provided friendly, knowledgeable assistance quickly and efficiently.
- Opened and properly distributed incoming mail to promote quicker response to customer inquiries.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Delivered clerical support by handling range of routine and special requirements.
- Provided quality clerical support through data entry, document management, email correspondence.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Assist other departments with administrative tasks with special tasks/projects as needed, such as scanning and collecting data for Rates & Forms.
- Updated Immunizations Deposit Sheet for better efficiency and clarity for verification (approved by supervisor).
- Responsible for receiving payments for Daily Deposits and maintaining multiple deposit spreadsheets.
- Communicated regularly with State Controller's Office and State Treasurer's Office.
- Maintain the Department's standards for Internal Controls.
- Adhering to Idaho's Rules and Regulations.
Sales Department Manager
WMDTech LLC
Boise, ID
02.2017 - 10.2021
- Responsible for complete management of customer's orders from quoting to receiving, purchase and shipment of orders.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Produced NDA's, contracts, reports, letters, and proposals for customers.
- Executed highly confidential orders for DOS, FBI, and NSA.
- Responsible for analyzing and researching government bids.
- Implemented and conducted weekly meetings with department managers to identify potential issues to overcome delays with customer orders.
- Resolved customer issues quickly and managed over 50 accounts to ensure customer satisfaction-customers located in US and worldwide.
- Responsible for maintaining and updating customer accounts including contact information, discount levels, specials notes and/or instructions.
- Wrote Policy and Procedures for Reception and Sales Department.
- Prepared meeting materials and took Manager Meeting minutes to distribute to company owner.
- Maintained company calendar with CEO, Director of Sales and Director of Training schedules.
- Worked in Outlook, Word, Excel, QuickBooks and Fishbowl (CRM) daily.
- Maintain company's rules and regulations policy.
Office Manager
Diamond Eye Performance
Athena, OR
12.2015 - 12.2016
- Managed 2 full time employees.
- Maintained computer and physical filing systems.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Prepared meeting materials and took clear notes to distribute to company owner.
General Manager
Filter Connection
Reno, NV
02.2002 - 11.2015
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Managed 2 full time employees.
- Responsible for all ordering, receiving, AP/AR, payroll, quality control and HR responsibilities.
- Critical thinking and problem solving
Cardiac Technician/Coumadin Clinic Manager
Reno Heart Physicians
Reno, NV
04.1999 - 06.2002
- Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.
- Conducted electrocardiogram, echocardiogram, phonocardiogram and stress tests by using electronic test equipment and recording devices.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Prepared and retained records, files and reports according to various medical and practice standards.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical results with patients in effort to provide most effective medical care.
- Reviewed and evaluated test results with physicians to suggest care and treatment options.
- Managed over 25 cardiac patients daily for 6 doctors.
- Managed 25-50 patients daily for Coumadin Clinic.
- Maintained company's strict rules and regulations, including HIPAA.
Lead Certified Pharmacy Technician
CVS Pharmacy
Reno, NV
08.1995 - 04.1999
- Supervised 2 pharmacy technicians and coordinated day-to-day assignments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured, and compounded medications following standard procedures.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Coordinated verification and filling of more than 250-400 daily prescriptions in high-volume pharmacy environment.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Managed opening and closing duties for pharmacy.
- Maintained companies strict rules and regulations, including HIPAA.
Education
High School Diploma -
Ponderosa High School
Shingle Springs, CA05.1993
Skills
- Customer Service
- Problem solving and time management
- Multi-Tasking
- Attention to detail
- Dependable
- Willingness to learn
- Management and leading staff
Timeline
Office Specialist II
Idaho Department Of Insurance
01.2022 - Current
Sales Department Manager
WMDTech LLC
02.2017 - 10.2021
Office Manager
Diamond Eye Performance
12.2015 - 12.2016
General Manager
Filter Connection
02.2002 - 11.2015
Cardiac Technician/Coumadin Clinic Manager
Reno Heart Physicians
04.1999 - 06.2002
Lead Certified Pharmacy Technician
CVS Pharmacy
08.1995 - 04.1999
High School Diploma -
Ponderosa High School