Candice Pruitt
Bassett,VA
Summary
Service professional with focus on delivering exceptional customer experiences and resolving conflicts efficiently. Proven success in enhancing customer satisfaction through effective problem-solving and communication skills. Valued team collaborator with results-driven mindset, known for adaptability and reliability in dynamic environments.
Overview
14
14
years of professional experience
Work History
Service Ambassador
Hooker Furnishings
01.2024 - Current
- currently managing Key Accounts for FurnitureLand South, Good's Home Furnishings, Matter Bro's, and Ballards
- managed accounts for 5-10 sales representative territory's for Hooker Import, HF Custom, Bradington- Young, Sunset West
- Processes claims for Hooker Import, HF Custom, Bradington-Young, Sunset West
- Processes part orders for Hooker Import, HF Custom, Bradington- Young, Sunset West
- Order Entry for Hooker Import, HF Custom, Bradington- Young
- specializes in Domestic Upholstery
- created Domestic Upholstery University for new hire training
Ambulatory Pharmacy Technician
Carilion Roanoke Memorial Hospital
06.2022 - 12.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
- Prepared and distributed denial letters, detailing reasons for denial and possible appeal measures.
- Researched denied claims and contacted insurance companies to resolve these issues.
- Triaged unscheduled and emergency authorizations, directing submissions to appropriate personnel for rapid response.
Lead Certified Pharmacy Technician
Carilion Roanoke Memorial Hospital
10.2020 - 06.2022
- Set up and modified patient profiles in Epic to include current information such as medications and insurance details.
- Supervised 54 pharmacy technicians and coordinated day-to-day assignments.
- Restocked automated medication dispensing equipment.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Managed the inpatient nursing inbasket message que in Epic
- Directed all incoming calls to the pharmacy
- BD Logistics Super User
- Led and put together agenda for weekly lead technician meetings
- Trained all new hires on Pyxis and Pharmacy Operations
Pharmacy Technician
Cvs Pharmacy Inc.
07.2011 - 10.2020
- Set up and modified patient profiles in system to include current information such as medications and insurance details.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Stocked, labeled and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Counted and labeled prescriptions with correct item and quantity.
- Processed incoming drug orders.
- Counted, measured and compounded medications following standard procedures.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
High School Diploma -
Bassett High School
Bassett, VA06.2011
No Degree - Music Education
Radford University
Radford, VASkills
- Professional communication
- Friendly service mentality
- Conflict resolution
- Workflow management
- Process improvements
- Warranty claims process management
- Teamwork and collaboration
- Telephone etiquette
- Multitasking and organization
- Customer relationship management
Timeline
Service Ambassador
Hooker Furnishings
01.2024 - Current
Ambulatory Pharmacy Technician
Carilion Roanoke Memorial Hospital
06.2022 - 12.2024
Lead Certified Pharmacy Technician
Carilion Roanoke Memorial Hospital
10.2020 - 06.2022
Pharmacy Technician
Cvs Pharmacy Inc.
07.2011 - 10.2020
High School Diploma -
Bassett High School
No Degree - Music Education
Radford University
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