Summary
Overview
Work History
Education
Skills
Timeline
Candice Rabung

Candice Rabung

Inside Account Manager
STERLING,VA

Summary

Personable and dedicated Customer Service Representative with extensive experience in Account Managment industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

INSIDE ACCOUNT MANAGER II

DH TECHNOLOGIES
Leesburg, VA
08.2018 - Current
  • Developed and implemented strategies to increase customer loyalty, satisfaction, and retention.
  • Collaborated with sales team to identify potential business opportunities within existing accounts.
  • Managed relationships with key customers through regular contact and communication.
  • Identified and resolved customer issues in a timely manner.
  • Prepared reports on account progress, sales performance, and customer feedback.
  • Utilized CRM software to track leads, manage accounts, and analyze data trends.
  • Developed strong working relationships with internal stakeholders such as sales representatives, operations personnel, finance teams.
  • Negotiated pricing terms with customers based on their individual needs.
  • Maintained accurate records of all account activities including sales figures and client information.
  • Ensured that all customer complaints were addressed promptly and professionally.
  • Resolved customer complaints regarding sales and service.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Supported sales team members to drive growth and development.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.

SERVER MANAGER

FRIDAY'S
Leesburg, VA
10.2012 - 08.2018
  • Developed policies, procedures, and standards for server management and maintenance.
  • Collected cash sales from employees to properly tip each server after shift.
  • Established standards for personnel performance and customer service.
  • Motivated staff through acknowledgment of hard work and achievements.
  • Investigated and resolved complaints regarding food quality, service or accommodations.
  • Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.
  • Pitched in to deliver food and beverages to tables during high-volume periods.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Trained new employees to perform duties.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Explained goals and expectations required of trainees.

Education

DIPLOMA -

POTOMAC FALLS HIGH SCHOOL
06.2008

Skills

  • Strategic Planning
  • Client Relations
  • Customer Account Management
  • Research and Due Diligence
  • Schedule Management
  • Customer Service
  • Strategic Communications
  • Customer Relationship Building
  • Sales Proficiency
  • Customer Relations
  • Customer Retention
  • CRM Software
  • Account Management
  • Account Updates
  • Training and Mentoring
  • Stakeholder Management
  • Sales Management
  • Pipeline Development
  • Proficient in Salesforce
  • Training Programs
  • Customer Advocacy

Timeline

INSIDE ACCOUNT MANAGER II - DH TECHNOLOGIES
08.2018 - Current
SERVER MANAGER - FRIDAY'S
10.2012 - 08.2018
POTOMAC FALLS HIGH SCHOOL - DIPLOMA,

Similar Profiles

CREATE PROFILE
Candice RabungInside Account Manager