Candice Ranck
Arlington
Summary
Proven leader with extensive experience at WHATABURGER, adept in enhancing customer satisfaction and team productivity. Excelled in conflict resolution and cost control, boosting profits and employee morale. Skilled in both customer service and team leadership, consistently achieving goals with a focus on quality and efficiency.
Overview
26
26
years of professional experience
Work History
Manager/Team Lead
WHATABURGER
12.2014 - 12.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engaged.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
Cashier/Trainer
Love’s Travel Stop
06.2009 - 07.2014
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Helped customers complete purchases, and locate items.
- Collaborated with management to identify areas for improvement, leading to better-targeted training efforts.
- Used efficient and detail oriented stocking methods to increase productivity and make locating profits easier for the customer.
Assistant Manager
One Stop Express
03.1999 - 12.2005
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Conducted employee interviews.
- Managed L&P with surveillance system.
- Responsible for daily cash control and banking.
Education
Diploma - Fine Arts
Sam Houston High School
Arlington, TX06.2001
Skills
- Customer service
- Team leadership
- Time management
- Portion, cost, and quality control
- Team development
- Food preparation and presentation
- Allergy awareness
- Ordering supplies
- Promotions Planning
- Health inspections
- Regulatory compliance
- Sanitation standards
- Employee retention
- Waste control
- Food safety management
- Inventory managenent
- Problem-solving
- Conflict resolution
- Money handling
- ServSafe food manager
- Monitoring food preparation
- Critical thinking
- Training
- Delegating assignments and tasks
- Anticipating problems
- Health code compliance
- Coaching and mentoring
- Investigating complaints
- Fire safety regulations
Timeline
Manager/Team Lead
WHATABURGER
12.2014 - 12.2024
Cashier/Trainer
Love’s Travel Stop
06.2009 - 07.2014
Assistant Manager
One Stop Express
03.1999 - 12.2005
Diploma - Fine Arts
Sam Houston High School
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