Candice Razo

• Provide trauma informed individual, family, and group therapy to children, adolescents, and adults in school based and outpatient settings
• Conduct comprehensive intake assessments, diagnostic evaluations, and crisis and safety assessments to determine appropriate levels of care
• Develop and implement evidence based treatment plans using CBT, DBT, REBT, psychodynamic therapy, mindfulness, and family systems interventions
• Maintain a full and diverse clinical caseload while completing all documentation, billing, progress notes, and treatment summaries in compliance with regulatory and hospital standards
• Collaborate with multidisciplinary teams including psychiatrists, school staff, case managers, and administrators to coordinate care and support positive clinical outcomes
• Provide crisis intervention, emotional de escalation, and behavioral management support for clients experiencing acute emotional or behavioral distress
• Deliver psychoeducation to clients and families on coping skills, emotional regulation, healthy communication, and parenting strategies
• Participate in clinical consultations and case review meetings, contributing insights that strengthen treatment effectiveness
• Build strong rapport with clients and families using clear communication, empathy, and motivational engagement to support long term therapy success

• Provided individual, family, and couples therapy for adolescents and adults in a private practice setting
• Conducted intake assessments, diagnostic evaluations, and clinical interviews to establish preliminary diagnoses and treatment recommendations
• Developed and updated evidence based treatment plans aligned with client goals, progress, and presenting concerns
• Delivered therapy using CBT, DBT, psychodynamic approaches, mindfulness strategies, and family systems interventions
• Maintained a diverse clinical caseload while coordinating with administrative staff to support scheduling and continuity of care
• Completed all documentation, progress notes, treatment plans, and billing in accordance with outpatient standards and compliance requirements
• Participated in clinical consultations and case review meetings, contributing insights to strengthen treatment outcomes and intervention strategies
• Built strong therapeutic relationships through empathy, active listening, and clear communication that supported client engagement and retention
• Provided crisis intervention, emotional support, and behavioral management for clients experiencing acute distress or safety concerns
• Demonstrated strong understanding of safety protocols, ethical standards, and confidentiality requirements related to outpatient mental health practice

• • Managed daily operations across multiple store locations including scheduling, workflow, customer service, inventory tracking, and compliance requirements
  • Conducted inspections, grading, and valuation of diamonds, precious metals, coins, watches, and currency using industry standards and accuracy based assessments
  • Built strong relationships with customers by providing transparent communication, clear explanations of appraisals, and a supportive client experience
  • Oversaw payment payouts, daily balance reports, police reporting, inventory logs, deposits, and shipping to ensure accuracy and regulatory compliance
  • Utilized Salesforce and in house systems to maintain organized records, customer data, and operational documentation
  • Trained and guided staff on customer service, purchasing procedures, and store policies to support efficient and ethical business practices
  • Completed operational reports, inventory audits, and documentation required for internal and external compliance
  • Performed data entry, general office duties, and overall coordination of business tasks to support smooth and efficient store operations

• Independent Insurance Sales Agent, Management & Staffing, along with Payroll & Expenses
• Independent Sales Management, Service, and Financial Planning and Services
• Financial Products Sales, Life, Health, Commercial, & P&C
• Customer Service Management/Customer Service
• Account management, Billing inquires; Payments and Deposits along with daily balance reports
• Claim handing and all legal aspects of insurance, insurance policies, and procedures.
• General data entry and general office duties

• Owned and operated a full service insurance agency overseeing sales, customer service, staffing, payroll, and daily business operations
• Provided personalized service and financial guidance for clients in auto, home, life, health, commercial, and P and C insurance
• Managed customer accounts including billing inquiries, payments, deposits, and accurate daily balance reporting
• Handled claims support and assisted clients with all legal and procedural aspects of insurance policies
• Built strong, long term customer relationships through clear communication, trust, and service excellence
• Ensured regulatory compliance by maintaining accurate documentation, financial records, reports, and internal audits
• Performed data entry, scheduling, and general office administration in support of efficient agency operations