Candice Robinson
Porter,TX
Summary
Experienced General Manager with a track record of leading teams and achieving operational excellence. Skilled in implementing strategic initiatives to optimize productivity and efficiency. Recognized for problem-solving skills and sound decision-making abilities. Committed to driving success and delivering results in a fast-paced and dynamic work environment.
Overview
20
20
years of professional experience
Work History
General Manager
Extend A Suites
03.2022 - 12.2023
- Ensured guest satisfaction and the efficient operation of the hotel by supervising operating departments
- Focused on achieving hotel profitability through revenue generation, cost control, guest satisfaction and development of associates
- Proficient in Windows Operating Systems and various PMS Systems
- Able to evaluate and select among alternative courses of action quickly and accurately
- Maintained composure and objectivity, staying focused, diligent and professional during stressful situations, handling of problems including: anticipating, preventing, identifying and solving as necessary
- Able to assimilate complex information data etc
- From disparate sources and consider, adjust, or modify to meet the constraints of the particular need
- Effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co- workers and guests
- Able to work with and understand financial information and data and basic arithmetic functions
- Able to convey information and ideas clearly
- Approached all encounters with guests and employees in an attentive friendly courteous and service oriented manner
- Maintained regular attendance which varied according to the needs of the hotel
- Maintained high standards of personal appearance and grooming
- Complied and ensured adherence to safe and efficient hotel operations
- Ensured the efficient operation of the hotel by supervising and supporting the Guest Services, Food & Beverage Food Production, Engineering, Accounting, Sales, and Housekeeping departments
- Able to communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty
- Used competencies from training materials to develop myself in all operational departments
- Worked with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel
- Participated in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members
- Participated in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development
- Created an environment where employees make empowering decisions to ensure guest satisfaction
- Created financial reports as required by the Corporate Office and met all deadlines
- Participated in required M.O.D
- Coverage as scheduled
- Ensured that training in service standards is taking place in each department using the steps to effective training
- Ensured recruiting, hiring, and training for Guest Services based on occupancy
- Approached all encounters with guests and employees in an attentive, friendly, courteous, and service oriented manner
- Was ready and available in the public areas during peak times; greeting guests and offering assistance as needed
- Maintained procedures for the handling of the hotel safe specifically with regard to security and initiate a monthly safe audit.
Home Health Aide
Compassion at Home
09.2022 - 05.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Assisted with end-of-life care.
Front Desk Agent
Travelodge by Wyndham
01.2021 - 11.2021
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Collected room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Answered multi-line phone system and enthusiastically greeted callers.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Kept accounts in balance and ran daily reports to verify totals.
- Implemented marketing and promotional initiatives to increase occupancy.
General Contractor Assistant
Robinsons Home Improvements
08.2003 - 12.2018
- Responsible for overseeing construction operations from the initial designs to the final touches, ensuring that the final output meets the client's specifications, requirements, and budget goals
- Evaluate the costs and expenses and monitor the financial transactions for the project
- Coordinate with the client for updates and other adjustments as needed without compromising the project deliverables
- Perform administrative and clerical duties on top of site visits
- Type correspondence, proposals, change orders, lien waivers and AIA forms
- Automate company records in QuickBooks resulting in more accurate reflection of company income and expenses
- Ability to manage multiple tasks simultaneously
- Demonstrated problem-solving skills
- Detail-oriented with a focus on accuracy
- Ability to work independently and collaboratively
- Adaptable and able to thrive in a fast-paced environment
- Advanced knowledge of Microsoft Office Suite
- Ability to analyze and interpret contract documents
- Strong organizational and communication skills
TCCOMMI Division Probation Assistant
Texas Panhandle Mental Health and Mental Retardation
09.2008 - 05.2009
- Provided quality service to clients and to parolees searching for employment and financial aid
- Filed SSI applications for parolees and probationers
- Other clerical duties as needed, including the use of Microsoft Word and Excel.
Customer Service Representative
American International Group Inc
07.2003 - 12.2005
- Took calls from cust
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Documented and detailed calls and complaints using call center's CRM database.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
Education
High School Diploma -
Richard Milburn Academy
Amarillo, TXNo Degree - Business Management
Amarillo Community College
Amarillo, TXCertificate - Medical Assistant
Milan Institute
Amarillo, TX01-2016
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
Home Health Aide
Compassion at Home
09.2022 - 05.2023
General Manager
Extend A Suites
03.2022 - 12.2023
Front Desk Agent
Travelodge by Wyndham
01.2021 - 11.2021
TCCOMMI Division Probation Assistant
Texas Panhandle Mental Health and Mental Retardation
09.2008 - 05.2009
General Contractor Assistant
Robinsons Home Improvements
08.2003 - 12.2018
Customer Service Representative
American International Group Inc
07.2003 - 12.2005
High School Diploma -
Richard Milburn Academy
No Degree - Business Management
Amarillo Community College
Certificate - Medical Assistant
Milan Institute
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