Summary
Overview
Work History
Education
Skills
Timeline
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Candice Rode

Kuna,ID

Summary

Talented Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager. Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Excel in fast-paced environments with motivational management style and resourceful mindset.

Overview

19
19
years of professional experience

Work History

Patient Access Representative

St. Luke's
06.2024 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
  • Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
  • Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
  • Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
  • Boosted team morale and productivity by sharing knowledge and best practices in patient access processes.
  • Streamlined appointment scheduling for optimal clinic flow, reducing wait times significantly.
  • Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
  • Assisted in reducing no-show rates by implementing reliable follow-up and reminder system for appointments.
  • Enabled better patient care with thorough pre-visit preparations and clear communication of patient needs.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Responded to inquiries by directing calls to appropriate personnel.

Front Desk Manager

Treasure Valley Aesthetics And Wellness
08.2022 - 06.2024
  • Streamlined check-in and check-out processes for a smoother guest experience
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations
  • Increased repeat business by providing exceptional service and promptly handling guest feedback
  • Optimized room inventory management, resulting in reduced overbooking occurrences
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth
  • Implemented policies and procedures to maintain compliance with brand standards and local regulations
  • Promoted upselling opportunities to maximize revenue through available add-ons and packages
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department
  • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency
  • Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival
  • Utilized property management software effectively for booking management, reporting, and tracking performance metrics
  • Ensured data accuracy through regular audits of guest profiles
  • Established strong rapport with returning guests while building new connections with first-time visitors
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Handled tasks and responsibilities for front office employees during periods of understaffing
  • Attended staff meetings and brought issues to attention of upper management.

Spa Owner

Facelogic Spa
12.2005 - 11.2021
  • Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service
  • Increased revenue by implementing effective marketing strategies and promotional campaigns
  • Developed a loyal clientele through consistent high-quality services and attentive care
  • Managed daily operations, ensuring smooth workflow and efficient scheduling for staff members
  • Trained new employees on industry best practices, fostering a positive work environment with a knowledgeable team
  • Implemented safety protocols and maintained a clean spa facility to ensure client well-being and comfort
  • Maintained accurate financial records, tracking expenses, revenue, payroll, and inventory management
  • Collaborated with product vendors to secure high-quality supplies at cost-effective rates, improving overall profit margins
  • Established partnerships with local businesses for cross-promotional opportunities, expanding visibility within the community
  • Led regular team meetings to discuss goals, challenges, and successes, promoting open communication among staff members
  • Conducted performance evaluations for employees, providing constructive feedback and guidance for professional growth
  • Analyzed market trends to make informed decisions regarding pricing structures and service offerings that catered to client needs
  • Launched successful referral programs that encouraged satisfied clients to recommend the spa to friends and family members, driving additional business growth
  • Monitored inventory levels closely to prevent stockouts or overstocking issues while minimizing waste from expired products
  • Coordinated special events at the spa such as holiday promotions or wellness workshops which attracted new clients and increased overall revenue
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers
  • Trained and motivated employees to perform daily business functions
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

High School Diploma -

Upland High School
Upland, CA

Skills

  • Corporate Branding
  • System Updates
  • Quality Assurance
  • Delegating Work Assignments
  • Daily Reporting
  • Employee Training
  • Coaching and Mentoring
  • Office Meetings
  • Payment Processing
  • Time Management
  • Front Desk Supplies Management
  • Sales and Upselling
  • Shift Scheduling
  • POS System Operation
  • Guest Services
  • Cash Handling
  • Confirmations and Cancellations
  • Event Coordination

Timeline

Patient Access Representative

St. Luke's
06.2024 - Current

Front Desk Manager

Treasure Valley Aesthetics And Wellness
08.2022 - 06.2024

Spa Owner

Facelogic Spa
12.2005 - 11.2021

High School Diploma -

Upland High School

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Candice Rode