Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline

CANDICE A. RODRIQUEZ

Denver,CO

Summary

Diplomatic, thorough and steadfast office worker with top-notch administrative skills and solid background in the Nonprofit sector. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient.

Practiced customer service professional with expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.

Overview

11
11
years of professional experience

Work History

Customer Care Specialist

Denver Water
Denver, CO
10.2018 - Current
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Coordinated timely responses to online customer communication and researched complex issues
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Utilized exceptional communication to connect with customers, assess needs and present solutions
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
  • Explained charges, fees, terms of sales and service agreements to over sixty customers daily
  • Responded to customer inquiries via phone, email, and web-based platforms
  • Directed customers to appropriate departments for additional support
  • Verified accuracy of customer account information and updated when necessary
  • Scheduled technician repair appointments at customer request
  • Requested escalation for unresolved issues
  • Upheld strict financial controls by keeping funds secure

Club Leader

Planet Fitness
Lakewood, CO
12.2016 - 10.2018
  • Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment
  • Reviewed weekly sales Numbers and club statistics to identify areas for improvement
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Developed reputation as an efficient service provider with high levels of accuracy
  • Performed routine preventive maintenance to ensure that building systems operated efficiently
  • Answered telephone inquiries from clients, vendors and the public
  • Followed standards and procedures to maintain safe work environment
  • Gathered employee data to develop monthly work schedules, which ensured that all departments were properly staffed for each shift
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events
  • Led corporate-wide initiatives to help guide enterprise and business level goals
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings

Research Assistant

Metropolitan State University of Denver
Denver, CO
08.2013 - 10.2018
  • Performed statistical, qualitative and quantitative analysis
  • Prepared materials for reports, presentations, and submission to peer-reviewed journal publications
  • Documented procedures and results with a high degree of accuracy and precision
  • Wrote and edited data collection forms and questionnaires
  • Planned, modified, and executed research techniques, procedures and tests
  • Recorded data and maintained source documentation following good documentation practices
  • Completed duties per professor request
  • Organized various class presentations and new course materials as directed by professor
  • Liaised between faculty and students to answer questions and optimize faculty time
  • Organized all new hire, security and temporary paperwork
  • Provided clerical support to company employees, including copying, faxing and file management
  • Corresponded with clients through email, telephone, or postal mail
  • Prepared packages for shipment, pickup or courier delivery to customers

Legislative Intern

Colorado State Capitol
Denver, CO
01.2016 - 12.2016
  • Analyzed and annotated Senate Bills and House Bills Observation on Senate floor and in Senate committee Created fact-sheets for Senate Bills and House Bills Communicated directly with constituents of all districts
  • Prioritized tasks so that all duties were completed in a timely manner and ahead of schedule
  • Conducted legislative research on a wide range of topics
  • Pleasantly greeted visitors when entering the office and asked questions to ascertain how to provide assistance
  • Screened all visitors and directed them to the correct employee or office
  • Answered telephone inquiries from clients, vendors and the public
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events

Community Organizer

COLORADO LATINO ADVOCACY AND RESEARCH ORGANIZATION
Denver, CO
04.2015 - 10.2016
  • Supervised and trained interns, ensuring adherence to deadlines and requirements
  • Implemented ongoing staff training programs and educational sessions based on a collaborative crisis intervention model
  • Directed client service with an emphasis on reducing dependency on public assistance and increasing client self-sufficiency
  • Enlisted the support of volunteers and collaborated with businesses and community groups
  • Provided emotional support while with residents to develop long term plans and goals
  • Connected families with resources when children were identified as needing further assessment
  • Served as liaison for city with professional, business and civic groups, community organizations and individuals
  • Represented the city at community and professional organizational meetings
  • Planned and hosted on- and off-campus community service activities
  • Maintained organization's social media accounts and websites, adding new, and exciting content
  • Created intake sheets for English and Spanish clients and conducted interviews in both languages
  • Drafted press releases, catalogs, brochures and public service announcements to promote programs
  • Recruited community members for projects and activities
  • Collected and interpreted key metrics to determine which programs met desired outcomes and which ones required further streamlining to be successful
  • Provided clerical support to company employees, including copying, faxing and file management
  • Aggregated and prepared documentation and reports for office meetings, distribution, and filing

Site Coordinator

Center for Urban Education
Denver, CO
08.2015 - 01.2016
  • Assisted in developing student-led after-school tutoring program to teach under-privileged students
  • Collaborated with a team of faculty to develop after-school tutorial program for students in need of extra help
  • Created and implemented after-school student writing workshop for college application essays
  • Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking
  • Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Capistrano Unified District regulations and Board of Education goals
  • Offered constructive feedback to minors under care regarding specific actions, behaviors and words
  • Increased student's English test scores by 14% through private tutoring and special attention
  • Implemented reading and writing workshops to increase student literacy and support school reading programs
  • Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects
  • Improved student's analytical skills by introducing state-of-the-art computer program technologies
  • Met with parents to resolve conflicting educational priorities and issues
  • Created new lesson plans based on course objectives

Legislative Intern

COLORADO STATE CAPITOL
Denver, CO
01.2015 - 12.2015
  • Monitored legislative developments within committees
  • Devised legislative plans and drafted plans into legislative form
  • Provided information on and generated ideas for press, mass mailings, and newsletters
  • Gathered support for bills and amendments from other members and worked with committees on legislation
  • Answered constituent letters and assisted constituents on state matters
  • Handled complex scheduling for appointments, appearances and town halls

Education

B.A - Chicana and Chicano Studies, Cultural Studies, Water Studies

Metropolitan State University of Denver, Denver, CO

Skills

  • Analytical skills
  • Data management
  • Customer service excellence
  • Quality assurance
  • Account management
  • Methodology implementation
  • Clerical support
  • Quality control standards

Accomplishments

  • The Richard T Castro Faculty and Student Committee
  • Metropolitan State University of Denver Student Government
  • Richard T Castro Visiting Professorship Committee
  • The Lalo Delgado Poetry Festival Faculty and Student Committee
  • The Latinx Graduation Faculty and Student Committee
  • The TRiO SS Student Panel

References

Dr Adriana P. Nieto

Chair Chicana and Chicano Studies Department
anieto1@msudenver.edu
303-615-1169

Thomas V Cech
College of Prof. Studies Office
tcech@msudenver.edu
303-615-2007

Charles O Deherrera III
Student Success Program
cdeherr9@msudenver.edu

303-605-7128

Timeline

Customer Care Specialist - Denver Water
10.2018 - Current
Club Leader - Planet Fitness
12.2016 - 10.2018
Legislative Intern - Colorado State Capitol
01.2016 - 12.2016
Site Coordinator - Center for Urban Education
08.2015 - 01.2016
Community Organizer - COLORADO LATINO ADVOCACY AND RESEARCH ORGANIZATION
04.2015 - 10.2016
Legislative Intern - COLORADO STATE CAPITOL
01.2015 - 12.2015
Research Assistant - Metropolitan State University of Denver
08.2013 - 10.2018
Metropolitan State University of Denver - B.A, Chicana and Chicano Studies, Cultural Studies, Water Studies

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