Candice Russell
Seattle,WA
Summary
Experienced professional with over 15 years working in the non-profit arena and a deep passion for serving and fighting for marginalized communities.
Overview
18
18
years of professional experience
Work History
Program Manager
Compass Housing Alliance
2022.01 - Current
- Oversee all aspects of both Compass on Dexter and Cascade Women's Program, facilitating residents’ transition from homelessness into permanent supportive housing for over 200 clients.
- Ensure service delivery aligns with Compass Housing Alliance's mission, vision, and values through effective planning, implementation, operation, and evaluation.
- Manage on-site case management and supervise all direct service program staff, focusing on employee development and continued education to enhance skills and performance.
- Promote cross-program collaboration by leveraging knowledge of outside agency programs, initiatives, and strategic plans to enhance program effectiveness and integration.
- Build and maintain partnerships within the local community to enhance program resources, support services, and overall impact.
- Develop and manage program budgets, ensuring efficient use of resources and adherence to financial guidelines.
- Implement trauma-informed care practices to effectively support and address the needs of clients with high acuity.
- Manage all incoming client referrals in the Homeless Management Information System (HMIS), ensuring accurate data entry and coordination of services.
Non Profit Consultant
Self Employed Services
2016.01 - 2022.08
- Developed social media campaigns, client newsletters, RFP documentation, web copy, and blogging for companies in both the non-profit and corporate arenas in conjunction with legislative and election efforts
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications
- Recruited and trained new volunteers on volunteer program goals and objectives
- Developed volunteer policies and procedures, codes of conduct and volunteer standards
- Media Appearances & Speaking Engagements: Media interviews for outlets including CNN, Al Jazeera, NPR, NBC and Vice
- Featured panelist and speaker at various conferences and events including SXSW and the National Crimes Against Women conference.
Interim Deputy Director
The Yellowhammer Fund
2019.01 - 2019.02
- Led, supervised and provided strategic direction for a non profit with a budget exceeding $1 million dollars
- Supervised operational processes and procedures for case management services, operations, and development
- Designed, developed and implemented a successful recruitment process during a time of strategic growth
- Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach fundraising targets
- Collaborated with the Executive Director to design annual grant award strategy as key component of organizational funding initiatives
- Developed and created a case management program and monitored effectiveness against individual client needs
- Conducted community workshops to promote different programs and educate the public on available services.
Assistant to the Executive Director
NNAF
2017.01 - 2019.01
- Prepared, scheduled and facilitated meetings and managed conference needs on behalf of the Executive Director
- Performed special projects and general administrative tasks at discretion of the Executive Director
- Coordinated Executive Director's calendar, received and paid invoices and tracked expenses
- Managed daily materials and reports for the Executive Director relating to internal projects, meetings and key stakeholders
- As liaison to the board of directors prepared reports and presentations for executives and board members and facilitated and planned all board meetings and events.
Operations Manager and Recruiter
GALLEGOS Firm
2010.01 - 2017.01
- Managed inventory and supply chain operations to achieve timely and accurate delivery of services.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Directed initiatives to improve work environment, company culture and overall business strategy.
- Supervised operations staff and ensured compliance with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced candidate pipeline by utilizing various sourcing strategies, including social media, networking events, and job postings.
Recruiting and Licensing Case Manager
Children's Home Society Of Washington
2007.01 - 2009.01
- Recruited potential foster parents
- Directed licensing process, coordinating background checks and completing licensing documentation
- Performed inspections and conducted lengthy home study interviews to determine candidate suitability
- Checked with newly placed children frequently to support comprehensive success and assimilation
- Managed caseload of 15 children with therapeutic level needs; monitored psychiatric appointments, supervised state-mandated parent-child visitation, oversaw compliance with Individualized Educational Program (IEP), and updated CHS staff on treatment progress
- Provided in-home training and support to foster parents on an ongoing basis.
Program and Volunteer Director
Roots Young Adult Shelter
2007.01 - 2009.01
- Supervised programming and administrative facets of temporary homeless shelter for young adults, many with dual diagnoses
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities
- Conducted community workshops to promote different programs and educate public on available services
- Recruited community engagement partners and developed monthly schedules and assignments for volunteer staff
- Composed grant proposals and fundraising newsletters to raise capital for non-profit organizations.
Education
Bachelors of Arts in Human Services -
Southern New Hampshire University
Skills
- Client Advocacy
- Community Outreach
- Crisis Intervention
- Case Management
- Program Development
- Fundraising Initiatives
- Board Oversight
- Operational Analysis
- Policy Evaluation
- Volunteer Management
- Recruiting and Training
Timeline
Program Manager
Compass Housing Alliance
2022.01 - Current
Interim Deputy Director
The Yellowhammer Fund
2019.01 - 2019.02
Assistant to the Executive Director
NNAF
2017.01 - 2019.01
Non Profit Consultant
Self Employed Services
2016.01 - 2022.08
Operations Manager and Recruiter
GALLEGOS Firm
2010.01 - 2017.01
Recruiting and Licensing Case Manager
Children's Home Society Of Washington
2007.01 - 2009.01
Program and Volunteer Director
Roots Young Adult Shelter
2007.01 - 2009.01
Bachelors of Arts in Human Services -
Southern New Hampshire University
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