Candice Russell
Ellensburg,WA
Summary
Dynamic professional with proven expertise in customer service and marketing, honed at Trader Interactive. Excelled in complaint resolution and CRM software, enhancing customer retention and team efficiency. Known for adaptability and a professional demeanor, I significantly contribute to positive customer experiences and operational improvements.
Knowledgeable and dedicated customer service professional with extensive experience in the Digital Marketing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Trader Interactive
03.2014 - Current
- Delivered prompt service to prioritize customer needs.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
Marketing Representative
Advantage Systems
06.1998 - 02.2003
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Identified and resolved discrepancies and errors in customer accounts.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Ashmead College
Everett, WAHigh School Diploma -
Scriber Lake High School
Lynnwood, WA06-1999
Skills
- Account updating
- Complaint resolution
- Creative problem solving
- Professional telephone demeanor
- Call center procedures
- Product upselling
- Multi-line telephone operations
- Microsoft Office Suite
- CRM software
- Positive and professional
- Adaptability and flexibility
Accomplishments
TI Circle of Excellence Nominee in 2024
Timeline
Customer Service Representative
Trader Interactive
03.2014 - Current
Marketing Representative
Advantage Systems
06.1998 - 02.2003
Ashmead College
High School Diploma -
Scriber Lake High School
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