Candice Russell
Ellensburg
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Trader Interactive
Virginia Beach
03.2014 - Current
- Assisted customers with inquiries through phone and email communication.
- Resolved customer complaints using effective problem-solving techniques.
- Provided product knowledge to customers, enhancing their purchasing decisions.
- Trained new staff on customer service protocols and best practices.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
Some College (No Degree) - Massage Therapy
Ashmead College
Everett, WASkills
- Customer relationship management
- Customer support software
- Product knowledge delivery
- Complaint resolution
- Staff training
- Client retention strategies
- Adaptability to change
- Critical thinking
- Task prioritization
- Microsoft office expertise
- Dispute resolution
- Multitasking and organization
- Positive and professional
- Team collaboration
Timeline
Customer Service Representative
Trader Interactive
03.2014 - Current
Some College (No Degree) - Massage Therapy
Ashmead College