Candice Rutherford
Summary
Reliable and detail-oriented individual with experience in customer service and healthcare support. Experienced in phone support, multitasking, and problem solving. Known for being dependable, organized, and able to work well with others.
Overview
4
4
years of professional experience
Work History
Direct Support Worker
Acumen Fiscal Agent
Holden, LA
03.2025 - Current
- Provided compassionate support and assistance in a home healthcare setting.
• Communicated effectively with clients, families, and healthcare professionals.
• Managed daily tasks, transportation, scheduling, and client care needs.
• Responded calmly and professionally in stressful situations.
• Built positive relationships through dependable and patient-focused support. - Provided personal care and support to individuals with disabilities.
- Assisted clients with daily living activities and personal hygiene needs.
Customer Service Representative
SAFE HOME MONITORING INC
Denham Springs, Louisiana
10.2024 - 01.2025
- Answered incoming calls and assisted customers with account questions and service needs.
• Processed payments over the phone and in person while maintaining accuracy and professionalism.
• Provided friendly and efficient customer service in a fast-paced environment.
• Assisted with scheduling, account support, and general office tasks.
• Communicated clearly with customers to resolve issues and answer questions. - Provided customer support via phone, email, and chat for diverse client inquiries.
Nursing Assistant
Always Best Care
Baton Rouge, Louisiana
06.2022 - 11.2022
- Supported residents in daily living activities and personal care tasks to promote independence and dignity.
- Monitored and documented patient vital signs and health status changes.
- Provided emotional support and companionship to patients during care routines.
- Maintained a clean and safe environment for patients and staff members.
Education
Radiology / BLS - Dental Assistant Training
Bencaz Family Dentistry
Denham Springs, LA 09.2023 - 11.2023
CNA Training Program
Woodland Healthcare Training
Baton Rouge, LA 04.2022 - 05.2022
GED / High School Equivalency Diploma
Walker , LASkills
- Customer Service
- Phone Support
- Payment Processing
- Attention to Detail
- Organization Skills
- Multitasking
- Communication Skills
Accomplishments
Employee of the Month – Always Best Care
Recognized for reliability, compassion, and quality patient care.
Timeline
Direct Support Worker
Acumen Fiscal Agent
03.2025 - Current
Customer Service Representative
SAFE HOME MONITORING INC
10.2024 - 01.2025
Radiology / BLS - Dental Assistant Training
Bencaz Family Dentistry
09.2023 - 11.2023
Nursing Assistant
Always Best Care
06.2022 - 11.2022
CNA Training Program
Woodland Healthcare Training
04.2022 - 05.2022
GED / High School Equivalency Diploma