Candice Ryan
Winston-Salem,NJ
Summary
Accomplished Vice President of Clinical Operations (BCBA) with progressive ABA industry background and decisive leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Ready for challenges and focused on meeting future demands.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Behavior Analyst, Case Supervisor
BrightBridge ABA
08.2025 - Current
- Trained staff in behavior modification techniques to enhance service delivery effectiveness.
- Evaluated program outcomes and implemented improvements to increase client engagement.
- Led trainings for families, providing tools and strategies for supporting behavior change at home.
- Communicated effectively with team members, ensuring consistency in approach and alignment of goals across all providers.
- Maintained detailed documentation on client progress, treatment adjustments, and other relevant information to ensure continuity of care across all service providers.
- Supported clients in meeting their individual objectives through consistent evaluation and tailored interventions.
Director of Clinical Development
Golden Steps ABA
07.2024 - 08.2025
- Developed and Managed Fellowship Program: Created a structured fellowship program for student behavior analysts accruing fieldwork hours, improving the quality of support and supervision for students. Resulted in an increase in reported student satisfaction and successful completion of fieldwork hours.
- Data Analysis and Problem Resolution: Analyzed fieldwork data to identify and resolve barriers preventing students from accruing sufficient hours or receiving adequate supervision. Implemented solutions to ensure compliance with fieldwork guidelines, resulting in enhanced program effectiveness.
- Curriculum Development: Designed and implemented a comprehensive curriculum for the fellowship program, accounting for over 1,200 unrestricted hours of fieldwork. Ensured that all aspects of the curriculum aligned with industry standards and student needs.
- Group Supervision and Training: Developed monthly group supervision topics to provide ongoing guidance to students, addressing emerging challenges and fostering professional growth.
- Developed and Lead BCBA Mentorship Program: Established a mentorship program for first-year BCBAs, offering vital support in a fast-paced, growing company. The program proved highly successful, with nearly all participants opting to remain with in the program, which led to the establishment of a continuing mentorship branch for BCBAs with all levels of experience.
- Continuing Education (CEUs) Program Development: Oversaw the creation and administration of Continuing Education Units (CEUs) as an ACE provider. Developed high-quality, relevant CEU opportunities for BCBAs across the organization to support professional development and compliance with certification requirements.
Director of Operations
Highlights Healthcare
01.2024 - 07.2024
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Held a caseload ranging from 130 to 183 RBT hours per week, providing case supervision, RBT training, and parent education.
- Created and implemented fidelity of implementation quality assurance measures across all clinical components for supervisee BCBAs.
Vice President of Administrative Operations
Autism 360
12.2023 - 01.2024
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
Interim Vice President of Clinical Ops
MeBe Clinical Services
11.2022 - 09.2023
- Implementation of strategic company decisions regarding clinical operations including, CRM integration, scheduling management, revenue increase, clinical efficacy and quality, and standard operating procedures across 4 departments: Clinical Field Work, Clinical Services, Family Success/Client Intake, Scheduling, and Authorizations/Insurance.
- Development, implementation, revision, and evaluation of policies and procedures across 5 Clinical Services and Operational departments.
- Drafted budget for 4 different departments and monitored expenditures.
- Established performance goals for 4 departments and provided methods for reaching milestones.
Senior Director of Clinical Operations
MeBe Clinical Services
04.2022 - 11.2022
- Increased company growth through collaboration with clinical services, marketing, and operational departments.
- Identified opportunities to improve business process flows and productivity.
- Monitored industry trends, keeping current on latest changes and competition in industry.
Senior Regional Director
MeBe Clinical Services
07.2021 - 04.2022
- Effectively managed a team spanning 9 regions nationwide, catering to a clientele of 400+ clients.
- Provided strategic oversight for the expansion of centers in three regions, encompassing activities such as blueprint development, center rollouts, and operational setup.
- Ensured alignment with key performance metrics across all regions and collaborated with Regional Directors to devise and implement effective resolutions to overcome barriers to success.
- Diligently monitored and controlled the acceptance of leads across the 9 regions, with a focus on fostering responsible growth.
- Developed and implemented quality assurance measures in strict adherence to BACB Ethical Guidelines.
- Delivered comprehensive training and guidance to team members, fostering a culture of high productivity and adherence to performance metrics.
Regional Director
MeBe Clinical Services
08.2020 - 07.2021
- Drove the establishment and delivery of exemplary group and individualized support to clinical teams comprising 15+ RBTs and 3 BCBAs, resulting in enhanced team effectiveness.
- Collaborated closely with the Executive Director to uphold the highest standards of service, updating systemic approaches and proactively addressing barriers and solutions to optimize overall operational performance.
- Boosted collaboration across the operations, service, and human resources departments, streamlining processes for increased efficiency and successfully troubleshooting identified barriers.
- Sustained elevated levels of client retention and optimized the utilization of authorized client hours, contributing to the overall satisfaction and success of the clientele.
- Initiated and executed strategies to expand the client base, consistently improving quality standards to achieve greater market reach and heightened service excellence.
Executive Clinical Director
Cornerstones Autism Services
01.2019 - 07.2020
- Collaborated with the CEO to uphold the highest standards of service delivery to clients, ensuring strict adherence to BACB ethical guidelines.
- Analyzed and adapted current systems approaches on a company-wide scale.
- Provided clinical leadership across 10 US regions, overseeing the implementation of clinically sound and competent ABA programs, modifications, and recommendations.
- Exercised oversight for responsible and ethical growth within 10 US regions, with expansion into three additional regions, including the establishment of center-based services in 2019-2020.
- Initiated the creation, modification, and tracking of the implementation of clinical and HR-related standard operating procedures throughout the company.
- Identified and executed strategies to broaden the client base while consistently maintaining and improving quality standards.
Regional Clinical Director
Behavioral Health Works, Inc
09.2016 - 11.2019
- Established and provided high levels of group and individualized support to clinical teams of 50+ RBTs, 5 BCBAs, and 2 mid-level Clinical Supervisors.
- Collaborated with Chief of Clinical Operations to ensure high quality of services provided, update systems approach, and problem solve barriers and solutions.
- Increased collaboration across operations, service, and human resources departments to ensure processes are efficient and troubleshoot barriers.
- Maintained high levels of client retention and utilization of authorized client hours.
- Identified and implemented strategies for reaching greater client base while maintaining and consistently improving quality standards.
Program Manager of CA Regional Center Services
ACES
01.2012 - 09.2016
- Received, input, and output all referrals for new and existing clients company wide, including monthly vendor meetings with funding sources.
- Successfully lead region team of 5 BCBAs in regard to productivity, contract management, stress management, and trainings.
- Completed monthly quality assurance measures on clinical quality, efficacy of programming, and family/staff satisfaction.
- Created and supervised research-based behavior therapy programs for children (ages 1-18) with autism in home and school settings using behavioral interventions including, Pivotal Response Training, Discrete Trial Training, Positive Behavior Support and working within functional routines.
Clinical Supervisor, Staff Research Associate III
University Of California, San Diego
04.2009 - 01.2012
- Conducted and supervised clinical research procedures for toddlers with autism in laboratory and home settings using behavioral interventions including, Pivotal Response Training, Discrete Trial Training, Social Communication Curriculum, Positive Behavior Support and working within functional routines.
- Supervision of data collection, data analysis, oversight of fidelity of implementation of research procedures.
- Successfully trained parents, students, staff and lab visitors on implementation of techniques.
- Lead and directed team of 8 clinical personnel and support staff.
Senior Behavior Therapist
Autism Spectrum Consultants
12.2007 - 04.2009
- Improved client behavior by implementing individualized therapy plans and interventions.
- Enhanced client progress by consistently monitoring and adjusting treatment goals per supervisory instruction.
- Increased parent involvement in therapy sessions, fostering a supportive home environment.
- Collaborated with multidisciplinary teams for comprehensive client care and support.
- Maintained detailed documentation of client progress, ensuring accurate reporting to supervisors and insurance providers.
- Facilitated social skills groups, enhancing peer interaction and communication abilities among clients.
Instructional Assistant II
Riverside County Office Of Education
09.2005 - 06.2007
- Provided direct and indirect support during classes, group lessons, and classroom activities.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Created lesson materials, visuals, and digital presentations to supplement lesson plans.
- Supported student learning objectives through personalized and small group assistance
- Enhanced student comprehension by utilizing multimedia resources and interactive activities in lesson plans.
- Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
Education
Master of Arts - Human Behavior
National University
San Diego08.2010
Bachelor of Arts - Psychology
California State University, San Bernardino
San Bernardino12.2007
Skills
- Clinical Operations Redesign
- School Readiness ABA Programs
- Center Growth
- Metrics Creation & Tracking
- Process Improvement
- Targeted Marketing
- Operations Management
- Data Analysis
Certification
- Board Certified Behavior Analyst, BCBA #1-12-12400
- TX Licensed Behavior Analyst
- NC Licensed Behavior Analyst
Timeline
Behavior Analyst, Case Supervisor
BrightBridge ABA
08.2025 - Current
Director of Clinical Development
Golden Steps ABA
07.2024 - 08.2025
Director of Operations
Highlights Healthcare
01.2024 - 07.2024
Vice President of Administrative Operations
Autism 360
12.2023 - 01.2024
Interim Vice President of Clinical Ops
MeBe Clinical Services
11.2022 - 09.2023
Senior Director of Clinical Operations
MeBe Clinical Services
04.2022 - 11.2022
Senior Regional Director
MeBe Clinical Services
07.2021 - 04.2022
Regional Director
MeBe Clinical Services
08.2020 - 07.2021
Executive Clinical Director
Cornerstones Autism Services
01.2019 - 07.2020
Regional Clinical Director
Behavioral Health Works, Inc
09.2016 - 11.2019
Program Manager of CA Regional Center Services
ACES
01.2012 - 09.2016
Clinical Supervisor, Staff Research Associate III
University Of California, San Diego
04.2009 - 01.2012
Senior Behavior Therapist
Autism Spectrum Consultants
12.2007 - 04.2009
Instructional Assistant II
Riverside County Office Of Education
09.2005 - 06.2007
Master of Arts - Human Behavior
National University
Bachelor of Arts - Psychology
California State University, San Bernardino