Candice Sanders
Bartlett,TN
Summary
Results-driven Quality Assurance Analyst with CEVA Logistics Inc., skilled in quality processes and data analysis. Proven track record in mentoring teams and resolving issues, enhancing operational quality through effective training and corrective actions. Adept at utilizing technical tools to maintain high standards and improve performance metrics.
Overview
18
18
years of professional experience
Work History
Quality Assurance Analyst
CEVA Logistics Inc.
Millington, TN
10.2025 - 03.2026
- Conducted quality inspections of incoming and outgoing products, ensuring adherence to customer specifications and internal standards.
- Monitored Value-Added Services (VAS) operations including kitting, labeling, repackaging, and sorting for compliance with quality protocols.
- Performed routine audits of VAS processes, identified non-conformances, and recommended corrective actions to prevent recurrence.
- Collected and analyzed quality data and KPIs, preparing reports on trends, defects, and process improvement opportunities.
- Assisted in root cause analysis and implementation of corrective/preventive actions (CAPA) to improve operational quality.
- Supported development and maintenance of standard operating procedures (SOPs) and work instructions for VAS tasks.
- Provided training and guidance to warehouse teams on quality standards, procedures, and best practices.
- Acted as a point of contact for internal teams and customers regarding quality issues, ensuring timely resolution.
- Utilized WMS, quality tracking systems, and Microsoft Excel to maintain accurate records and performance metrics.
Cargo Agent
Air General
Nashville, TN
10.2022 - 09.2025
- Loaded and unloaded air cargo to/from trucks and aircraft according to scheduled flight operations, ensuring accurate and efficient handling of freight.
- Safely operated ground support equipment including forklifts, tugs, and pallet jacks to transport cargo and optimize workflow.
- Prepared, verified, and maintained cargo documentation (e.g., waybills, customs forms) and coordinated with U.S. Customs, USDA, and other agencies to secure releases and clearances.
- Monitored and reconciled Master and House air waybills, booking details, and shipment records to ensure data integrity and accuracy.
- Ensured compliance with FAA, airport, TSA, and company safety and security procedures during all cargo operations.
- Executed specialized handling for sensitive freight including perishables, live animals, and high‑value shipments.
- Conducted cargo tracing, follow‑up actions, and communicated shipment status updates to customers and internal teams.
- Supported team operations under varied shifts and maintained flexibility to meet fluctuating workload demands.
Shift Manager
Finish Line
Nashville, TN
04.2022 - 09.2024
- Oversaw daily store operations and shift execution, ensuring exceptional customer service and adherence to company standards.
- Led and supervised sales associates during assigned shifts, providing coaching, training, and performance feedback to drive team success.
- Managed floor coverage, customer relations, and sales activities to support shift goals and improve overall shopping experience.
- Maintained inventory control through organization of stock room, supervising shipments/deliveries, and ensuring accurate merchandise flow.
- Performed opening and closing procedures, including cash handling, POS oversight, cash reconciliation, banking, and security tasks.
- Supported loss prevention efforts by enforcing security standards and monitoring for shrink risks during shifts.
- Assisted management in executing visual merchandising and promotional displays to drive product visibility and sales.
- Communicated operational updates and team performance insights to store management to support business objectives.
Dispatcher
ADS Security
Nashville, TN
11.2012 - 10.2020
- Monitored alarm systems, CCTV, access control, and other security technology to rapidly detect and assess potential threats or breaches.
- Received and prioritized incoming security and emergency calls, evaluating urgency and dispatching appropriate personnel or services.
- Dispatched security officers and coordinated responses via radio, telephone, and digital communications, ensuring effective coverage and timely assistance.
- Maintained detailed logs of all communications, incidents, and dispatch activities for reporting, review, and compliance purposes.
- Communicated critical information clearly and professionally to field personnel, emergency responders, and internal stakeholders during routine and high‑stress situations.
- Collaborated with law enforcement or emergency services as required to support incident response and safety protocols.
- Provided remote guidance and support to on‑site security teams, offering instructions and updates during ongoing incidents.
- Ensured confidentiality and accuracy of records, managing sensitive data according to company and regulatory standards.
Ckerk II
TN Department of Safety HR
Nashville, TN
10.2007 - 06.2012
- Provided professional front desk support, greeting visitors and directing them to appropriate personnel or services.
- Answered and routed multi‑line phone calls, screened inquiries, took messages, and scheduled appointments.
- Assisted walk‑in customers and callers by responding to general questions regarding agency policies, procedures, and HR processes.
- Filed, sorted, and maintained departmental records, reports, and HR‑related documents in organized systems.
- Processed and updated human resources records, including appointments, promotions, demotions, and other personnel actions.
- Screened and routed incoming mail and correspondence to appropriate staff or divisions.
- Performed general clerical duties such as data entry, copying, scanning, and preparing basic tables/reports.
- Balanced and posted various records and clerical accounting tasks, compiling and verifying data for accuracy.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ07-2027
Certification - Massage Therapy
Draughons Junior College
Nashville Tn03-2009
High School Diploma -
Nashville School of The Arts
Nashville TN05-2007
Skills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
- Call monitoring
- Issue resolution
- Technical support
Timeline
Quality Assurance Analyst
CEVA Logistics Inc.
10.2025 - 03.2026
Cargo Agent
Air General
10.2022 - 09.2025
Shift Manager
Finish Line
04.2022 - 09.2024
Dispatcher
ADS Security
11.2012 - 10.2020
Ckerk II
TN Department of Safety HR
10.2007 - 06.2012
Bachelor of Science - Business Management
University of Phoenix
Certification - Massage Therapy
Draughons Junior College
High School Diploma -
Nashville School of The Arts