Candice Schuster

• Until recently, I was caring for a ill member of my family
• I am ready to enter the workforce and have been eagerly pursuing employment options
• I am currently studying for my SPHR.

• Provided perspective, insights and knowledge to stakeholders regarding candidate hiring process
• Partnered with departmental managers to ascertain all duties related to maintaining and developing recruitment channels
• Established practices for pre-screening, interviewing, hiring and retention
• Developed and established relationships with key influencers
• Increased employee talent by 50% over prior year
• Built strong relationships with internal and external candidates to ensure an excellent hiring experience.

• Responsible for creating relationships with key influencers in the Veteran Community to build an ongoing pipeline for Veteran employment
• Improved office efficiency by effectively managing internal communications and correspondence in the Veteran Community
• Promoted a positive brand image by consistently delivering exceptional customer service experiences
• Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs
• Boosted customer retention rates through proactive communication and building strong relationships
• Planned and implemented staff development for hiring practices within the Veteran Community
• Increased employee placement by 32%
• Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments
• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations
• Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.

Responsible for all Customer Service Metrics and procedures

• Responsible for full cycle recruitment in all departments to include 'C' suite executives and union-based candidates / employees
• Achieved departmental goals by developing and implementing strategic plans and initiatives
• Implemented social engagement process for recruiting that included education, Diversity and Inclusion, and conflict resolution
• Implemented 'ATS' system, worked closely with in house software developer to establish full cycle recruitment channel
• Implemented Company 'Sensitivity Training' for underrepresented groups/organizations and presented to key influencers to increase company's awareness of Diversity and Inclusion
• Studied job descriptions and qualifications to determine applicant requirements
• Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible
• Evaluated strengths and weaknesses of candidates through effective screening processes
• Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates
• Performed continuous evaluations of business facility, teams and policies to keep operations efficient and consistent
• Collaborated with HR leadership regarding candidate salary determinations
• Advertised job opportunities on social media platforms and job boards
• Determined and reviewed performance goals and KPIs for team members and store managers
• Under my direction, a new School Bus Division was opened during the Pandemic that resulted in $2,000,000.00 revenue increase over prior year
• Set strategic plans and S.M.A.R.T
• Goals to strengthen revenue generation
• Worked closely with organizational leadership and board of directors to guide operational strategy
• Drafted and distributed reports to assist board members with critical business decisions
• Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities
• Prioritized and allocated valuable resources to meet business targets
• Spearheaded innovative approaches to resource allocation and strategic planning
• Formed strategic partnerships and connected with potential clients to drive business development
• Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.

• Streamlined intake systems, resulting in reduced errors and improved speed
• Managed over 50 customer calls per day
• Increases intake client cases by 20 percent
• Attended case reviews and provided feedback on client progress
• Streamlined intake process by implementing efficient data collection and organization methods.

• Responsible for all learning within the local market and truck division
• Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs
• Boosted customer retention rates through proactive communication and building strong relationships
• Researched and incorporated current trends and data into standard curriculum for Diversity and Inclusion based training
• Promoted a positive brand image by consistently delivering exceptional customer service experiences
• Supported students in the use of technology to enhance their learning
• Post Training, Incremental sales revenue increased by 30% resulting in an 1.5 million dollar increase for the quarter
• Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms
• Developed and implemented lesson plans to reinforce learning concepts and skills
• Developed workforce training programs to improve organizational efficiency
• Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials
• Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently
• Planned and monitored implementation of technology-based learning programs
• Increased underrepresented groups employment by 10%
• Assessed student needs to determine appropriate level of required support
• Targeted diverse learning modalities in development of new course content and training programs
• Delivered top-quality training documentation, manuals and tools addressing needs of specific specialist groups
• Delivered private instruction to adult learners in variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations.

• Responsible for all Customer Service Metrics and Training
• Exceeded Goals for 3 Brands consecutively on quarterly basis by 10%
• Reduced operational costs through comprehensive process improvement initiatives and resource management
• Increased team productivity by implementing streamlined processes and effective communication strategies
• Responsible for three fortune 500 brands from Alaska to Hawaii regionally to include Canada
• Achieved departmental goals by developing and executing strategic plans and performance metrics
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations
• Established internal audit procedures to validate and improve accuracy of financial reporting
• Devised programs to promote diversity and inclusion among staff, faculty and students
• Collaborated with C-level executives and stakeholders to develop long-term financial plans
• Implemented strategies to increase student recruiting, engagement and retention
• Developed and implemented student success initiatives to recognize and encourage achievement, which resulted in continuous improvement in revenue
• Incremental Revenue sales increased by 18% after learning initiatives were implemented (Resulting in 4 million revenue increase over prior year).