Candice Schuster
Senior Director Recruiting and Sales Channels
San Bruno,CA
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
27
27
years of professional experience
Work History
Recruiter Specialist
YMCA Of Silicon Valley / Robert Half
2022.10 - 2023.01
- Provided perspective, insights and knowledge to stakeholders across organization as inclusion and diversity subject matter expert.
- Liaised with internal communications team to develop engaging and inspiring inclusion and diversity communication strategy.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Recruitment Specialist, Diversity and Inclusion
Veteran Employee Commitee
2021.12 - 2022.09
- Improved office efficiency by effectively managing internal communications and correspondence.
- Administered employee benefits programs and assisted with open enrollment.
- Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
- Advocated for staff members, helping to identify and resolve conflicts.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
Senior Director, Charter Sales, Recruiting
Bauer's Intelligent Transportation
2018.06 - 2021.11
- Developed and implemented plans to improve recruitment process.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- During the Pandemic, I opened a - new School Bus Division that resulted in $3,000,000.00 revenue increase.
- Set strategic plans and S.M.A.R.T. goals to strengthen revenue generation.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Operated and maintained applicant tracking and candidate management systems.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Coordinated schedules to arrange management interviews with applicants.
- Improved customer experiences to increase renewal rates, reduced churn and enhanced support services.
- Led development of business operation processes and policies.
- Studied job descriptions and qualifications to determine applicant requirements.
- Devised pricing strategy and led execution to meet market goals.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Strategized and executed business plans for customer operations design, development and maintenance.
- Revamped operational plans to refocus staff and align processes with business objectives.
- Advised managers on best practices to maintain compliance with applicable laws.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Prioritized and allocated valuable resources to meet business targets.
- Developed recruiting strategies to identify qualified candidates and build network.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Met with department supervisors and provided staff support to attain organizational goals.
- Performed continuous evaluations of business facility, teams and policies to keep operations efficient and consistent.
- Collaborated with HR leadership regarding candidate salary determinations.
- Established new business growth strategy and execution to meet quarterly and annual goals.
- Advertised job opportunities on social media platforms and job boards.
- Executed business plans and developed internal tools to facilitate project initiatives, trainings and administrative activities.
- Determined and reviewed performance goals and KPIs for team members and store managers.
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
- Led and directed operations and sales to grow profitably.
- Collaborated with hiring managers to understand job requirements and expectations.
- Conducted phone interviews to assess applicants' relevant knowledge, skills, experience and aptitudes.
- Consulted businesses on successful recruiting and retention practices to help minimize turnover.
- Partnered with financial and customer operations teams to drive business transactions using customer data and
Intake Coordinator
Leone Law Offices
2017.01 - 2018.05
- Streamlined intake systems, resulting in reduced errors and improved speed.
- Managed over 50 customer calls per day.
- Increases intake client cases by 20 percent.
- Attended case reviews and provided feedback on client progress.
- Assessed clients' needs and determined eligibility for intake services.
Regional Performance and Learning Consultant
Avis Budget Car Group
2013.02 - 2017.01
- Targeted diverse learning modalities in development of new course content and training programs.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Assisted in development of individualized learning plans for student success.
- Supported students in the use of technology to enhance their learning.
- Increased incremental sales revenue by 30% resulting in a 1.5 million dollar increase for the quarter.
- Delivered top-quality training documentation, manuals and tools addressing needs of specific specialist groups.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Developed and implemented lesson plans to reinforce learning concepts and skills.
- Contributed to development of comprehensive employee training courses.
- Developed workforce training programs to improve organizational efficiency.
- Negotiated contracts and delivery plans with vendors.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Designed course materials and supported implementation.
- Reached out to vendors to evaluate available curriculums and associated materials.
- Monitored progress of students and adjusted instructional strategies to meet specific needs more efficiently.
- Offered feedback to other providers to effectively address students' needs.
- Worked closely with instructors to prepare online materials, content, and tools to facilitate training globally.
- Planned and monitored implementation of technology-based learning programs.
- Researched and incorporated current trends and data into standard curriculum for Diversity and Inclusion based training.
- Supported interaction between students during group work activities using guided conversation.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Increased underrepresented groups employment by 10 %.
Performance and Learning Director, West Region
Enterprise Holdings, Alamo, National Car Rental
1996.01 - 2015.01
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Devised programs to promote diversity and inclusion among staff, faculty and students.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Guided and supported faculty and staff in development of new programs.
- Supported financial director with special projects and additional job duties.
- Implemented strategies to increase student recruiting, engagement and retention.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Assisted in development and implementation of faculty development plans.
- Cultivated engaged student population with successful orientation programs.
- Spearheaded technology initiatives to support student learning and academic excellence.
- Established and checked coding procedures, monitored reports and updated internal files.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Coordinated and supervised academic advising activities.
- Developed strategic plans for day-to-day financial operations.
- Developed and implemented student success initiatives to recognize and encourage achievement, which resulted in continuous improvement in revenue.
- Incremental Revenue sales increased by 18% after learning initiatives were implemented. (resulting in a 4 million revenue increase for the year)
Education
Certifcate - Human Relation Management
Cornell University
New York, NY02.2007
Skills
- Recruitment and Retention Strategies
- Social Media Platforms
- Employee Performance Reviews
- Operational Requirements
- Applicant Tracking Systems Proficient
- Technical Industry Knowledge
- Networking and Partnership Development
- Full cycle recruiting
- Salary and benefits negotiations
- C-suite executive relations
- Candidate vetting
- Compensation analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Recruiter Specialist
YMCA Of Silicon Valley / Robert Half
2022.10 - 2023.01
Recruitment Specialist, Diversity and Inclusion
Veteran Employee Commitee
2021.12 - 2022.09
Senior Director, Charter Sales, Recruiting
Bauer's Intelligent Transportation
2018.06 - 2021.11
Intake Coordinator
Leone Law Offices
2017.01 - 2018.05
Regional Performance and Learning Consultant
Avis Budget Car Group
2013.02 - 2017.01
Performance and Learning Director, West Region
Enterprise Holdings, Alamo, National Car Rental
1996.01 - 2015.01
Certifcate - Human Relation Management
Cornell University
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