Candice Scott
Customer Service Representaive
McLeansville,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Anthem LLC
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Owner/Operator Truck Driver
Enava Transport LLC
01.2023 - 06.2024
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Property Management Assistant
Elite Property Management Services
01.2018 - 11.2022
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Education
No Degree - Business Administration
American InterContinental University
Schaumburg, IL06-2026
High School Diploma -
Vance-Granville Community College
Henderson, NC06-2000
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft outlook
Timeline
Customer Service Representative
Anthem LLC
07.2024 - Current
Owner/Operator Truck Driver
Enava Transport LLC
01.2023 - 06.2024
Property Management Assistant
Elite Property Management Services
01.2018 - 11.2022
No Degree - Business Administration
American InterContinental University
High School Diploma -
Vance-Granville Community College
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