Candice Sells
Tullahoma,TN
Summary
As a Service Coordinator, I have been successful in accurate recordkeeping and telephone communication to enhance customer satisfaction. I managed high-volume requests and streamlined technician and salesman dispatching and scheduling, significantly boosting service efficiency. My commitment to client advocacy and resolving complaints fostered loyalty and operational excellence. Organized and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Service Coordinator
Stroop's Accurate Refrigeration Inc.
09.2007 - Current
- Served as primary point of contact for customers, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed high volume of customer requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between customers and technicians.
- Oversaw scheduling and dispatching of technicians and salesmen, maximizing efficiency and minimizing delays in service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Purchasing of parts and materials needed for jobs.
Education
Massage Therapy
Emerald Coast Massage Therapy School
Fort Walton Beach, FL2004
Skills
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
Timeline
Service Coordinator
Stroop's Accurate Refrigeration Inc.
09.2007 - Current
Massage Therapy
Emerald Coast Massage Therapy School
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