Summary
Overview
Work History
Education
Skills
Timeline
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Candice Sepulveda

Sanford,FL

Summary

I'm a warm and friendly individual who helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. I'm also organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Receptionist

MassageLuXe
01.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Answered central telephone system and directed calls accordingly.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Confirmed appointments, communicated with clients, and updated client records.

Front Desk Lead/Event Coordinator

Urban Air Adventure Park
05.2023 - 01.2024
  • Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Maintained excellence in service quality through continuous training initiatives for both seasoned staff members and new hires.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated schedules and timelines for events.
  • Trained and supervised event staff to complete tasks on time.
  • Utilized social media to promote events and increase attendance.

Front Desk/Party Host

Altitude Trampoline Park
04.2022 - 04.2023
  • Streamlined party setup and breakdown processes, resulting in increased efficiency and reduced stress for the parents.
  • Handled financial transactions accurately and responsibly, ensuring proper payment processing and recordkeeping.
  • Assisted in training new party hosts, sharing best practices and helping them develop strong hosting skills.
  • Liaised with vendors to acquire cost-effective party supplies, food and services.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

In Process Of Receiving Bachelor's - Business Administration

Seminole State College of Florida
Sanford, FL
05.2026

High School Diploma -

Seminole High School
Sanford, FL
05.2022

Skills

  • Payment Processing
  • Schedule Management
  • Call Answering and Routing
  • Scheduling appointments
  • Punctual and Reliable
  • Organization skills
  • Customer Service
  • Performance Improvement
  • Team Collaboration
  • Time Management

Timeline

Receptionist

MassageLuXe
01.2024 - Current

Front Desk Lead/Event Coordinator

Urban Air Adventure Park
05.2023 - 01.2024

Front Desk/Party Host

Altitude Trampoline Park
04.2022 - 04.2023

In Process Of Receiving Bachelor's - Business Administration

Seminole State College of Florida

High School Diploma -

Seminole High School

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Candice Sepulveda