Hi, I’m
Candice Sharp-Butterfield
CSR
Ocala,FL
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to keeping deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. A highly motivated employee with a desire to take on new challenges. Strong work ethic adaptability and exceptional people skills. Adept at working effectively unsupervised and quickly mastering new skills.
I also worked temporarily in the call Quality Assurance Department. I listened to calls both live and recorded to evaluate and score fellow teammates' calls for Quality assurance purposes and coached and mentored other agents to help make them into the best CSR they could be.
Overview
4
years of professional experience
Work History
Ansafone Contact Centers
SKILLSQA Specialist and CSR
06.2021 - Current
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls, chats and emails to facilitate customer service
- Demonstrated excellent communication skills in resolving product andconsumer complaints
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Upheld quality control policies and procedures to increase customer satisfaction
- Used proven techniques to de-escalate angry customers during telephone interactions
- Report Generation
- Credit Card Payment Processing
- Report Creation
- Upselling Products and Services
- Responding to Difficult Customers
- Order and Refund Processing
- Multitasking and Prioritization
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- De-escalation Techniques
- Understanding Customer Needs
- Customer Service
- Issue and Complaint Resolution
- Verbal and Written Communication
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Technologically Savvy
- Inbound and Outbound Calling
- Quality Control
- Microsoft Office Expertise
- Quality Assurance Controls
- Problem-Solving Abilities
- Call Center Operations
- HIPPA Regulations Knowledge
CANDY'S PRESSURE WASHING AND RESCREEN
Owner/Operator
02.2019 - 01.2021
Job overview
- Set pricing structures according to market analytics and emerging trends
- Promoted business on social media platforms to maximize brand identity and generate revenue
- Managed sales presentations to promote product and brand benefits
- Kept records for production, inventory, income and expenses
- Determined pricing for products or services based on costs and competition
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports
- Analyzed financial statements and trends to manage cash flow and make business decisions
- Conferred with customers to understand needs and finalize purchase orders.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Evaluated suppliers to maintain cost controls and improve operations.
Education
Marion Tech and Adult Education Center
GED
1999
Skills
- Research
- Prioritization
- Order Processing
- Report Generation
- Credit Card Payment Processing
- Report Creation
- Upselling Products and Services
- Responding to Difficult Customers
- Order and Refund Processing
- Multitasking and Prioritization
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- De-escalation Techniques
- Understanding Customer Needs
- Customer Service
- Issue and Complaint Resolution
- Verbal and Written Communication
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Efficient and Detail-Oriented
- Technologically Savvy
- Inbound and Outbound Calling
- Quality Control
- Microsoft Office Expertise
- Quality Assurance Controls
- Problem-Solving Abilities
- Call Center Operations
- Computer Proficiency
- Customer Relations
- Lead Generation
- Multi-Line Telephone Operation
- Administrative and Office Support
- CRM Software
- Microsoft Excel
- Typing Proficiency
- Microsoft Word
- Professional Telephone Demeanor
- Active Listening
- Microsoft PowerPoint
- HIPPA Regulations Knowledge
Timeline
SKILLSQA Specialist and CSR
Ansafone Contact Centers
06.2021 - Current
Owner/Operator
CANDY'S PRESSURE WASHING AND RESCREEN
02.2019 - 01.2021
Marion Tech and Adult Education Center
GED
Similar Profiles
Elaine RodriguezElaine Rodriguez
Inside Sales Representative at Ansafone Contact CentersInside Sales Representative at Ansafone Contact Centers
Virginia TarverVirginia Tarver
Customer Service Supervisor at Ansafone Contact CenterCustomer Service Supervisor at Ansafone Contact Center
Chris GronbergChris Gronberg
Vice President of Sales and Marketing at Ansafone Contact CenterVice President of Sales and Marketing at Ansafone Contact Center
Raina DeRenzis-CaballeroRaina DeRenzis-Caballero
Volunteer at Pasco SheriffVolunteer at Pasco Sheriff
Ashleigh JonesAshleigh Jones
HR Coordinator at Mathnasium Learning CenterHR Coordinator at Mathnasium Learning Center