Candice Sims
Detroit,MI
Summary
To obtain a position within an established company where there is room for growth and development, so that I can contribute to their success in many ways and for many years to come expanding my knowledge and experience.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Service Desk Analyst
Detroit Water and Sewerage Department
Detroit, MI
06.2023 - Current
- Performing and installation of computer and networking equipment
- Active Directory Mobile Device Management and installation to decommission
- Image/Deploy Windows Workstations Inventory and Audit it of department computers and equipment Knowledge of ITSM Cherwell ticketing system Experience in Microsoft Office applications as well as Windows Operating Systems, Linux, or Cisco
- Responded promptly to customer emails regarding any IT related queries.
- Collaborated with other teams to ensure successful resolution of customer inquiries.
- Provided remote assistance to customers when required via phone or remote desktop tools.
- Ensured that all systems were running optimally by performing regular health checks on servers and network devices.
- Investigated system errors using event viewer logs and other troubleshooting techniques.
- Developed automated scripts to streamline operations processes.
- Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss.
- Provided support to end users in resolving application issues.
- Analyzed existing systems and identified areas of improvement.
- Tested applications to ensure they met customer requirements.
- Monitored system performance and implemented optimization strategies where necessary.
- Established positive relationships with external vendors for recruitment services or other HR-related projects.
- Developed and implemented effective inventory control systems.
- Utilized barcode scanners to quickly update inventories in the system.
- Maintained accurate and up-to-date inventory records.
Electronics Testing Associate
Human I-T
Detroit, MI
- NAID AAA-certified for data security
- Performed repairs requiring testing, checking condition, product capability
- Ensures that the SOPs (Standard Operating Procedures) are met, and sanitation practices are always followed
- Determine viability of used components in order to identify used parts of service on older models
- Maintaining inventory levels including storage and procurement Disposes of damaged or defective items and e-waste
- Trained new associates on store operations, policies, and procedures.
- Operated equipment such as scanners and scales correctly during checkout process.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Prepared merchandise for purchase or rental.
- Tracked expiration dates for products stored in the warehouse facility.
- Ensured that all necessary paperwork was completed accurately before discharge from program.
- Provided referrals to appropriate resources within the community when necessary.
Dispatch Supervisor /Streetcar Operator
Transdev
Detroit, MI
- Provided clear and effective communication in a chaotic, fast-based environment
- Operated streetcar in revenue, non-revenue service Responded to changing needs of M-1 Rail Detroit Streetcar with respect to coverage of operations, emergencies, overseeing.
- Collaborated with management to determine staffing needs for optimal coverage levels.
- Trained new employees on proper use of dispatch protocols and procedures.
- Answered incoming calls from the public and provided information or assistance when necessary.
- Maintained detailed records of all communications, including times, locations, and outcomes.
- Communicated effectively with supervisors regarding any issues that arose during shifts.
- Coordinated with law enforcement agencies to ensure timely response to critical incidents.
- Established positive relationships with external vendors for recruitment services or other HR-related projects.
Education
Computer Networking Center
01.2023
H&R Block
01.2015
CDL License
01.2014
Associate of General Studies -
Wayne County Community College
Southeastern High School of Technology
Skills
- Data Entry
- Inventory control
- Problem-solving skills
- Customer service
- ITIL Knowledge
- Software Support
- Technical Support
- Incident Management
- Hardware troubleshooting
- Remote Support
- Documentation
- Remote Technical Support
- Escalation management
- Computer maintenance
- Customer Service
- User Support
- Device Installation
- Mobile Device Repair
- Computer Diagnostics
- Help Desk Support
- Service desk support
- Online Chat Support
- Hardware Configuration
- Task Prioritization
Timeline
Service Desk Analyst
Detroit Water and Sewerage Department
06.2023 - Current
Electronics Testing Associate
Human I-T
Dispatch Supervisor /Streetcar Operator
Transdev
Computer Networking Center
H&R Block
CDL License
Associate of General Studies -
Wayne County Community College
Southeastern High School of Technology