Candice Smith
Sioux Falls,SD
Summary
Highly skilled Fraud Operations Specialist with considerable experience in the financial services industry. Strong knowledge of fraud detection, investigation, and prevention strategies. Demonstrated skills in data analysis, risk management, and regulatory compliance. Significant contributions made towards improving operational efficiency and reducing fraudulent activities in previous roles.
Overview
11
11
years of professional experience
Work History
Fraud Operations Specialist
Wells Fargo
Sioux Falls, SD
10.2018 - 07.2024
- Reviewed customer accounts for suspicious activity and fraudulent transactions.
- Identified fraud trends through detailed analysis of transaction data.
- Developed and implemented strategies to reduce fraud losses.
- Provided feedback on existing anti-fraud policies and procedures.
- Investigated cases of suspected identity theft or credit card fraud.
- Collaborated with other departments to ensure proper resolution of fraud claims.
- Assisted in the development of new processes and technologies to detect, prevent, and mitigate financial crime risks.
- Monitored customer account activities for potential money laundering activities or other suspicious behavior.
- Created reports summarizing daily, weekly, monthly fraud trends and patterns.
- Analyzed customer profiles to identify any abnormal or suspicious behavior.
- Coordinated with internal teams to investigate suspect transactions and take appropriate action.
- Responded promptly to customer inquiries regarding fraudulent activity on their accounts.
- Performed research into current industry best practices for detecting, preventing, and mitigating financial crimes.
- Recommended changes in security protocols based on findings from investigations.
- Maintained confidential records of all investigations conducted in accordance with company policy.
- Conducted periodic reviews of employee access rights to sensitive information.
- Tracked fraudulent activity across multiple channels including online banking, mobile banking, ATMs.
- Assisted external law enforcement agencies when necessary during criminal investigations related to financial crimes.
- Provided training sessions for staff members on the latest techniques used by criminals to commit financial crimes.
- Prepared detailed reports outlining the results of investigations into suspected fraudulent activities.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Tracked chargeback activity to identify best practices for determining fraud.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Used multiple data sources to derive end-to-end fraud performance metrics.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
- Served as primary contact for fraud claim inquiries.
- Participated in group discussions with team members to develop new ways to combat fraud.
- Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
- Made recommendations for closing accounts and performed associated follow-up.
- Connected patterns for underlying account associations to discover undetected fraud.
- Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
- Monitored chargeback rates and developed strategies to minimize financial losses due to fraud.
- Collaborated with IT teams to enhance system security features and fraud detection capabilities.
- Analyzed customer feedback and transactional data to continuously refine fraud detection models.
- Conducted detailed analysis of transactional data to identify and investigate suspicious activities and potential fraud patterns.
- Utilized statistical analysis to identify fraud risk factors and recommend preventive measures.
Team Leader
Holiday Gas Station
Sioux Falls, SD
10.2013 - 09.2018
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Monitored cashier performance, providing feedback as needed.
- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Identified discrepancies between actual sales figures and expected totals.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Ensured compliance with all safety regulations while performing tasks.
- Assisted customers with locating items within the store when requested.
Education
Some College (No Degree) - Paralegal
North Hennepin Community College
Minneapolis, MNSkills
- Investigation techniques
- Communication abilities
- Organizational abilities
- Report writing proficiency
- Analytical mindset
- Project management experience
Timeline
Fraud Operations Specialist
Wells Fargo
10.2018 - 07.2024
Team Leader
Holiday Gas Station
10.2013 - 09.2018
Some College (No Degree) - Paralegal
North Hennepin Community College
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