Candice Stephens
Murfreesboro,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Kitchen Assistant
Aramark
10.2022 - Current
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Managed time to juggle multiple tasks simultaneously with ease.
- Transported food items from storage areas to kitchen for prepping.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Monitored inventory deliveries to minimize product losses and prep for service.
Security
Securitas Security Services USA
10.2021 - 10.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Issued access cards to authorized personnel to monitor access points.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
911 Dispatcher
Fentress County E-911
11.2011 - 07.2020
- Followed established protocols for professional handling of emergency situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered calls from automatic routing system and took basic information from callers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Read system maps and caller information, and documented details in system.
- Provided on-the-job training and coaching to develop new dispatchers.
- Developed and delivered emergency response plans to improve attendance timeframes.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Education
Emergency Dispatch
Tennessee Bureau of Investigation
Nashville, TN07.2011
GED -
Fentress County High School
Fentress County ,Tn05.2007
Skills
- Inventory Receiving
- Keen Observer
- Dispatching
- Superior Customer Service
- Detailed Activity Logs
- Attentive and Observant
- Teletype Networks
- National Crime Information Center (NCIC)
- Data Entry
- Document Calls
- Customer Experience
- Prioritizing Effectively
- Information Intake
Certification
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
Timeline
Kitchen Assistant
Aramark
10.2022 - Current
Security
Securitas Security Services USA
10.2021 - 10.2022
911 Dispatcher
Fentress County E-911
11.2011 - 07.2020
Emergency Dispatch
Tennessee Bureau of Investigation
GED -
Fentress County High School
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