Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Candice Stevenson

Joliet,Il

Summary

A highlyy motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Deans Assistant

Central lockport highschool
08.2021 - Current
  • Assist the Deans and inform them of all matters administrative and academic concern
  • Responsible for student supervision
  • Break down or separate altercations between students in a professional way
  • Keep hallways safe and clear during school hours
  • Obtain appropriate help in multiple situations such as fights that result in injury, depression, aggravation, and anger
  • Obtain security footage when needed from security cameras
  • Check parents and visitors into the building using the Raptor software
  • Work in Infinite Campus to obtain student schedules, attendance, and other information
  • Provided a safe and comfortable atmosphere for students and staff members
  • Secure buildings after a lockdown, fire, or weather drill has been initiated
  • Provide a safe and efficient daily school and bus dismissal
  • Able to handle confrontation, and maneuver situations to have a calmer ending as opposed to establishing more aggravation and frustration between students and the situations they are involved in
  • Facilitated communication between dean, faculty and students to support successful high school operations
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk
  • Kept office equipment functional and supplies well-stocked to promote efficient operations
  • Handled incoming calls and directed callers to appropriate department or employee

Insurance Verification Specalist

JOHA(Joliet Oncology/hemotology associates
Joliet, IL
07.2019 - 09.2020
  • Verify insurance benefits for scheduled appointments, obtain referrals needed for lab work and office visits, obtain authorization for any lab and genetic testing
  • Call patients and explain their benefits to them
  • Update and correct any insurance mistakes entered in the system
  • Apply any patient balances to the schedule.
  • Maintained accurate documentation on all pre-authorization requests, denials, and appeals
  • Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers
  • Reviewed medical records to ensure the accuracy of the required information needed for pre-authorization requests
  • Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements
  • Assisted in resolving claim issues related to billing and reimbursement inquiries
  • Analyzed complex health plan contracts to determine benefit coverage levels for services rendered
  • Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed
  • Updated patient and insurance data and input changes into company computer system

Receptionist/surgery Scheduler

Dr. Angela Intili MD Joliet Il
Joliet, IL
12.2017 - 07.2019
  • Receptionist: responsible for answering phones, scheduling appointments, preparing charge slips, checking in/out during clinic hours
  • Send orders for labs and imaging, collect payment for balances and copays, scan documents into EMR, verify insurance for patient appointments and for OB benefits
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
  • Greeted visitors and provided them with assistance
  • Cleaning patient rooms, and any other reception or office help that is needed
  • Surgery scheduler: (February 2019-July 2019) Verify insurance coverage, obtain eligibility and benefit information as well as estimates for patients before procedures
  • Verified obstetrical eligibility and benefits as well as estimates of co-insurance for pregnancy care and delivery
  • Schedule procedures (in office as well as hospital), prior authorizations for inpatient procedures
  • Explain benefit information to patients
  • Ensured that all necessary forms were completed accurately before submitting them for processing
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Maintained an organized filing system of confidential client information in accordance with company policy
  • Scheduled and confirmed all of Dr Intili's office and hospital appointments.
  • Protected clients' rights by maintaining confidentiality of personal and financial information

Education

DENTAL ASSISTANT -

EVEREST COLLEGE
01.2012

CNA-CERTIFIED NURSE ASSISTANT - Nursing

COLLEGE OF LAKE COUNT
01.2009

Skills

  • INSURANCE VERIFICATION
  • SOFTWEAR KNOWLEDGE IN MICROMD, EMR, PM, CITRIX, MEDONC, ALLSCRIPTS
  • COMPUTER SKILLS / TYPE 65 WPM
  • ABILITY TO USE POSITIVE LANGUAGE TO ASSESS SITUATIONS AND ALTERCATIONS
  • SELF-CONTROL, WHILE ABLE TO TAKE SITUATIONS AND MAKE THEM INTO POSITIVE OUTCOMES
  • ABLE TO RESPOND TO COMPLAINTS AND OR ALTERCATIONS, WITHOUT LOSING SITE OF THE END GOAL
  • GREAT CUSTOMER SERVICE, PATIENT WITH PEOPLE/CLIENTS/PATIENTS
  • MULTI-TASK
  • QUICK TO LEARN
  • CONSCIENTIOUS TO BEING POLITE AND PATIENT WITH COMMUNICATION
  • CLEAR COMMUNICATION
  • ABLE TO RESOLVE PATIENT/STUDENT ISSUES THAT HAVE ESCALATED INTO COMPLEX SITUATIONS
  • MAINTAIN APPROPRIATE AND ACCURATE INTERACTIONS WITH PATIENTS/STUDENTS, WHILE MAKING THEM FEEL VALUED AND UNDERSTOOD

References

  • Amy Hatley, Biller JOHA, Known since 2017 (coworker/previous manager at Dr. Intilis office), 815-474-3706
  • Magen Dixion, Biller JOHA, Known since 2017 (coworker from Dr Intilis, and currently at JOHA), 815-685-1767
  • Christie Cerven, Patient Access, Morris Hospital, Known since 2009 (friend), 815-931-2435

Timeline

Deans Assistant

Central lockport highschool
08.2021 - Current

Insurance Verification Specalist

JOHA(Joliet Oncology/hemotology associates
07.2019 - 09.2020

Receptionist/surgery Scheduler

Dr. Angela Intili MD Joliet Il
12.2017 - 07.2019

DENTAL ASSISTANT -

EVEREST COLLEGE

CNA-CERTIFIED NURSE ASSISTANT - Nursing

COLLEGE OF LAKE COUNT

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Candice Stevenson