Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Candice Torres

Sevierville

Summary

As a goal-oriented General Manager with 20 years of experience in leadership roles I thrive in fast paced environments. As General Manager I have been detail-focused and driven to help employees succeed. While meeting and exceeding professional goals. Being a driving force ensuring customer satisfaction. I am a Goal-oriented individual versed in greeting a high-volume of customers and recommending merchandise based on individual requirements. Also very familiar wilt Data entry, Office Management and Guest relations.

Overview

10
years of professional experience

Work History

Buffalo Wild Wings (Insprebrands)

Asst. General Manager
02.2023 - Current

Job overview

  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Negotiated with suppliers to secure cost-effective contracts, improving profit margins.
  • Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
  • Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
  • Collaborated with HR managers to gather feedback and continuously improve the onboarding process.
  • Oversaw updates to internal documentation related to the onboarding process, keeping information current and accessible for all staff members.
  • Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Buffalo Wild Wings

General Manager
04.2017 - 12.2022

Job overview

  • Trained employees on Aloha POS system, ensuring compliance with top quality standards.
  • Controlled and Managed waste and inventory to meet quarterly bonus goal.
  • Completed skilled administrative work to support all staff and operational requirements.
  • Prepared stores daily reports to ownership on time and in alignment with specifications.
  • Delegated daily tasks and oversaw 47 employees.
  • Fielded customer complaints and comments.
  • Collaborated with assistant managers to open and close store, handle large transactions and manage inventory.
  • Managed, trained and motivated Front of house staff and Bar staff to continuously improve knowledge and abilities in Restaurant industry.
  • Appraised inventory levels daily and ordered new merchandise to keep quantities well-stocked.
  • Organized receipts, purchases and documentation of finished goods, packaging, materials and ingredients.
  • Contacted vendors, placed orders and maintained business relationships.
  • Verified, calculated and corrected daily cash transactions and deposits.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

DePauw University

Dispatcher/ Office Assistant
07.2018 - 04.2021

Job overview

  • Answered calls from automatic routing system and took basic information from callers.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Read system maps and caller information, and documented all details in system.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Routed student lockout calls
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Controlling situations while police, fire and responder are en route.
  • Update Crime, Fire and Clery document via Microsoft word and Excel.
  • Control, transfer and direct incoming calls for 53 departments

Auditor of Putnam County

Settlement Supervisor & Tax Clerk
11.2014 - 02.2018

Job overview

  • Used LLOW Tax to accurately manage over 25K accounts. Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
  • Kept vendor files accurate and up-to-date to expedite payment processing
  • Trained and mentored new team members and managers on Tax payers exemptions and Deed systems and policies
  • Oversaw Tax Payers records, equipment use and storage and compliance requirements for property
  • Constant communication with State Reps for updated policies and procedures
  • Daily deed transfers, plat validation and corrections
  • Disbursement of County Settlement
  • Prepare tax estimates for Tax payers
  • Maintained excellent attendance record, consistently arriving to work on time
  • Reviewed operating budgets periodically to analyze trends affecting budget needs

Education

Centennial High School
Corona, CA

High School Diploma
06.1999

University Overview

  • Coursework in Business Management

Skills

  • Business Administration

  • ServSafe Certified

  • Liquor/ Cost Management

  • Customer Service Expert

  • Building Effective Relationships

  • Communication Skills

  • Budgets

  • MS Office Excel, Word and Power point

  • Accurate money handling

  • New product introductions strategies

  • Purchasing and procurement

  • Account management

  • Operations management

  • Food safety and sanitation

  • Employee scheduling/ Labor Bud

  • Office administration

  • Office management

  • Staff management

  • Payroll processing

  • Direct deposit management

  • New hire processing

  • Recordkeeping skills

  • POS system operation

  • Ordering supplies

  • Problem-solving skills

References

Professional References:

Charlene Shrewsbury- DePauw University Police Dept.

Chief of Police

765-720-9635

Stephanie Feltner- Prime Real Estate

Real Estate Agent

765-357-5504

Holly Woolums Taylor- One Main Financial

Loan specialist/ CSR-II

765-720-4704

Timeline

Asst. General Manager

Buffalo Wild Wings (Insprebrands)
02.2023 - Current

Dispatcher/ Office Assistant

DePauw University
07.2018 - 04.2021

General Manager

Buffalo Wild Wings
04.2017 - 12.2022

Settlement Supervisor & Tax Clerk

Auditor of Putnam County
11.2014 - 02.2018

Centennial High School

High School Diploma

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Candice Torres