Summary
Overview
Work History
Education
Skills
Timeline
AccountManager
Candice Townsend

Candice Townsend

Chicago,IL

Summary

Ambitious, career-focused job seeker, anxious to obtain an entry-level management position to help launch career while achieving company goals.

Overview

11
11
years of professional experience

Work History

Customer Service Retention Specialist

AT&T
Chicago, IL
09.2021 - Current
  • Re-established customer's faith in company by providing best retention offers available.
  • Used computers and job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
  • Delivered exceptional customer service by patiently listening to customer concerns or complaints.
  • Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.
  • Persuaded customers to retain services by offering discounts and special promotions on products and services.

Accounting Assistant

Kelly Services
Chicago, IL
07.2018 - 09.2021
  • Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
  • Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
  • Received payments from customers via cash, check and credit cards to pay company invoices.
  • Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
  • Assisted internal accounting team in checking financial statements for accuracy to produce reliable reports.

Customer Relations Coordinator

Avlon
Melrose Park, IL
11.2015 - 07.2018
  • Addressed and resolved all escalated issues and maintained service loyalty.
  • Consulted with customers to resolve service and billing issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Supported sales team members to drive growth and development.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Call Center Team Lead

Myfootpath
Chicago, IL
01.2013 - 07.2018
  • Directed team of 7 associates handling 150 calls each..
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Resolved team support issues with efficient approach to keep call center operating smoothly and customers satisfied with services.
  • Reached out to customers after completed sales to suggest additional service or product purchases.

Education

Bachelor of Science - Business Management

DeVry University
Downers Grove, IL
12.2024

Skills

  • Customer Service Background
  • Proficiency in CRM
  • Business Development
  • Data Management
  • Sales Closing
  • Senior Leadership Support
  • Product Knowledge
  • Medical Terminology Knowledge
  • Understanding Customer Needs
  • Cross-Functional Collaboration
  • Customer Retention Strategies
  • Remote Office Availability
  • Excellent Communication Skills
  • Knowledge of Sales Retention

Timeline

Customer Service Retention Specialist

AT&T
09.2021 - Current

Accounting Assistant

Kelly Services
07.2018 - 09.2021

Customer Relations Coordinator

Avlon
11.2015 - 07.2018

Call Center Team Lead

Myfootpath
01.2013 - 07.2018

Bachelor of Science - Business Management

DeVry University

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Candice Townsend