Summary
Overview
Work History
Education
Skills
Timeline
Generic

CANDICE TYSON

Dallas,US

Summary

Resourceful professional highly skilled in customer service and building lasting relationships. Team player offering dynamic personality and extensive background in data entry, telephone support and records oversight. Customer Service Administrator with high level of expertise in technology sector.

Overview

8
8
years of professional experience

Work History

Customer Service Administrator

M/I Homes
Charlotte, NC
08.2022 - Current
  • Managed all incoming warranty requests from homeowners while assigning those work orders to the correct Customer Care Manager
  • Worked hands on with the Vice President of Construction and Customer Care Lead Manager to execute duties and responsibilities within the Customer Care Department
  • Created multiple reports for the President, Vice President, and Customer Care Lead Manager of the Charlotte Division to track progress from the team of Customer Care Managers and issues with homeowners that may have escalations or aged tickets over a certain number of days
  • Worked on special projects outside of regular responsibilities that required confidential and customer service skills at the highest level
  • Conducted meetings weekly with the Customer Care Lead Manager and Customer Care Managers about their open tickets and progress as well as group meetings every other week.

Service Coordinator

Romanoff Electric, Heating & Cooling
Charlotte, NC
07.2018 - 08.2021
  • Managed schedule for technicians
  • Maintained constant communications with all contracted builders and homeowners for warranty related service issues through email as well as telephone
  • Worked hands on with the service manager as well as install department for daily operations
  • Keyed in-service tickets and addressed billing concerns as needed
  • Managed all work orders sent in by contracted builders for new construction or existing homeowners.

Senior Payroll Administrator

Traveler's Alliance Group
Charlotte, NC
10.2017 - 07.2018
  • Performed employee and certified payroll functions
  • Assisted the Regional Vice President, General Manager, Sales Representatives, and all recruiters including the executive recruiter
  • Performed pre-employment tasks
  • Developed and maintained relationships with clients, field employees and office staff
  • Performed general administrative duties.

Dispatcher Coordinator

Morris-Jenkins
Charlotte, NC
03.2016 - 09.2017
  • Researched and analyzed all calls to find the possibility of profit in order to determine what type of technician was going to the call, responsible for ALL top performing technicians in the company
  • Managed part ready board to have customers part installed
  • Trained and coached new customer service representatives on the call flow system as well as how to navigate the software used
  • Handled customer complaints
  • Answered all inbound calls from customers to schedule appointments.

Education

Associate of Science - Paralegal Studies

Gaston College
01.2005

High School -

North Gaston High School
01.2001

Skills

  • Prioritization
  • Relationship building
  • Team Leadership
  • Schedule Coordinator
  • Detail-oriented
  • MS Office proficient
  • Executive management support
  • Customer Service Excellence

Timeline

Customer Service Administrator

M/I Homes
08.2022 - Current

Service Coordinator

Romanoff Electric, Heating & Cooling
07.2018 - 08.2021

Senior Payroll Administrator

Traveler's Alliance Group
10.2017 - 07.2018

Dispatcher Coordinator

Morris-Jenkins
03.2016 - 09.2017

Associate of Science - Paralegal Studies

Gaston College

High School -

North Gaston High School

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CANDICE TYSON