Summary
Overview
Work History
Education
Skills
Timeline
Generic

Candice Vinson

Merritt Island,FL

Summary

Seasoned Manager interested in a career turn into the Cannabis industry. Highly motivated, great sense of humor, and I am ADA. Triple Bonus!!

Overview

10
10
years of professional experience

Work History

Manager, Server

Sunset Waterfront
06.2020 - 02.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Training Manager, Server, Sauce Prep, Cold Prep

Chuys Tex Mex, Multiple Locations Across 2 States
05.2013 - 06.2020
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Enhanced employee performance by designing and implementing comprehensive training programs.
  • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
  • Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
  • Championed employee recognition programs, celebrating individual achievements and reinforcing the value of ongoing personal development.
  • Reduced onboarding time for new hires through the development of effective orientation modules.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Conducted research and analysis of learning needs of employees to develop targeted training programs.
  • Improved employee retention rates by creating engaging and interactive learning materials.
  • Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
  • Managed development of e-learning training materials and activities to enhance learning experiences.
  • Assisted in development of employee assessments to measure training value.
  • Mentored junior trainers and instructional designers in best practices for adult learning techniques and curriculum design methodologies.
  • Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
  • Coordinated technical training and personal development classes for staff members.
  • Supported needs of 50- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

GED -

Pickens High School
Pickens, SC

Skills

  • Team Leadership
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Operations Management
  • Project Management
  • Performance Management
  • Staff Development
  • Policy Implementation
  • Schedule Preparation
  • Workforce Management
  • Performance Evaluations
  • Business Administration
  • Marketing
  • Negotiation
  • Product Management
  • Budget Control
  • Business Development
  • Business Planning
  • Key Performance Indicators
  • Financial Management
  • Expectation setting
  • Expense Tracking
  • Contract Management
  • Brand Management
  • Lead Generation
  • Computer Skills
  • Decision-Making
  • Customer Service
  • Teamwork and Collaboration
  • Salesforce Management
  • Fiscal Management
  • Needs Assessment
  • Revenue Forecasting
  • Budget Administration
  • Preventive Maintenance
  • Human Resources Management
  • Emergency Response
  • Schedule oversight
  • Cost Control
  • Technical Proficiency
  • Business Analysis and Reporting
  • Budget Management
  • Onboarding and Orientation
  • Idea Development and Brainstorming
  • Performance reviewing
  • Shift Scheduling
  • Administration and Reporting
  • Performance Tracking and Evaluation
  • Project Planning
  • Employee Development
  • Schedule Management
  • Interpersonal Relations
  • Process Improvement
  • Good Judgment
  • MS Office
  • Negotiation and Conflict Resolution
  • Documentation And Reporting
  • Professional and Courteous
  • Goal Setting
  • Scheduling and Coordinating
  • Employee Coaching and Mentoring
  • Staff Training
  • Task Delegation
  • Training and Development
  • Customer Relationship Management
  • Managing Operations and Efficiency
  • Hiring and Training
  • Work Planning and Prioritization
  • Team Development
  • Problem Resolution

Timeline

Manager, Server

Sunset Waterfront
06.2020 - 02.2023

Training Manager, Server, Sauce Prep, Cold Prep

Chuys Tex Mex, Multiple Locations Across 2 States
05.2013 - 06.2020

GED -

Pickens High School

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Candice Vinson