Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Candice Wagner

Axton,Virginia

Summary

Adaptable Office Manager skilled in budgeting, data entry, and communications. Expert at streamlining offices for enhanced functionality and productivity. Proven ability to support visitors and staff with diverse needs.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Office Manager

Martinsville City Sheriff's Office
Martinsville, Virginia
09.2013 - Current
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Organized company events including holiday parties, team building activities .
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Ensured compliance with applicable laws regarding employment practices.
  • Prepared agendas for board meetings along with taking minutes during sessions.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Provided training to new hires on office policies and procedures.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Managed office budget to handle inventory, postage and vendor services.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Negotiated contracts with vendors, securing favorable terms and cost savings.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.

Inmate Accounts

Martinsville Sheriff’s Office
Martinsville, Virginia
09.2013 - Current
  • After staff changes I was given this job along with my previous duties
  • Now I am responsible for billing all medical, clothing, property damage, housing fees, and any other type of bill the inmate’s acquire while in our jail
  • I also have to do their mail daily and input any monies that come in for them onto their account
  • I am responsible for notarizing any type of papers that they may need notarized while they are incarcerated
  • I am responsible for paying invoices and bills that come in for the inmate’s
  • I am also responsible for inmate trustee payroll
  • I have to make weekly banking transactions and weekly deposits
  • Managed and maintained records of inmates, including personal information and criminal history.
  • Developed and implemented policies for the secure storage of inmate records.
  • Reviewed applications for accuracy and completeness prior to entering data into the system.
  • Coordinated with other departments to ensure accurate documentation of inmate records.
  • Conducted regular audits of inmate files to ensure compliance with state laws and regulations.
  • Processed requests from external agencies regarding inmate records.
  • Provided support in responding to subpoenas related to inmate records.
  • Drafted letters and documents related to inmates' cases when needed.
  • Interacted with court personnel as well as attorneys representing inmates in legal proceedings.
  • Assisted in verifying that all required forms were completed correctly before filing them away.
  • Maintained a high level of confidentiality when dealing with sensitive information concerning inmates.

Office Assistant/Jury Services

Martinsville Sheriff's Office
Martinsville, Virginia
09.2013 - Current
  • Managed the setup for new terms of jury duty as part of my responsibilities in this role.
  • Managed juror scheduling during the term.
  • Prioritized data collection to guarantee proper scheduling for serving on a specific date.
  • Entered employee hours and earnings into computer for updated records.
  • Managed new hire paperwork and conducted uniform fittings for fresh recruits.
  • Managed supply ordering for Jail and Annex.
  • Managed administrative tasks related to travel and inmate transfers
  • Streamlined processes for No Trespassing paperwork management along with Writs of Possessions, Evictions and Civil Papers handling both in terms of their entry and extraction from the database; concurrently managed Fingerprinting requests.
  • My duties also include interacting with all citizens that come in the door, as well as on the telephone.
  • Intercepting phone calls and directing callers to the right departments.
  • Part-time employee's payroll and time sheets.
  • Entering and billing inmates' accounts.
  • Collecting inmate mail to be delivered and received.
  • Making daily 'Rounds' to the Courthouse to all the clerk of courts offices to drop off and pick up all court papers.
  • Taking payments, etc.
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
  • Maintained an organized filing system of paper documents and electronic files.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Facilitated internal communication by distributing memos and announcements.

First Assistant Manager

Cato's
Martinsville, Virginia
07.2012 - 10.2012
  • In this position, I was responsible for opening and closing the store, cash and check deposits, change orders, daily morning and evening paperwork/reports, ordering inventory, unloading and scanning all trucks, keeping the sales floor neat and stocked, customer service, supervising 2-4 employees at a time, etc.
  • Developed and implemented strategies for increasing sales revenue.
  • Supervised staff to ensure efficient operation of the store.
  • Ensured compliance with company policies, procedures, safety rules, and regulations.
  • Conducted weekly meetings with team members to discuss customer service issues.
  • Provided feedback to employees on performance improvement opportunities.
  • Analyzed financial data to identify areas of cost savings or increased profitability.
  • Coordinated inventory management processes including ordering, stocking and tracking supplies.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Maintained cleanliness of the store environment by performing daily walkthrough and inspections.
  • Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
  • Monitored trends in customer satisfaction surveys and initiated corrective action when needed.
  • Implemented promotional campaigns designed to increase product visibility and sales.
  • Performed regular audits of merchandise displays to ensure proper pricing accuracy.

Shift Supervisor

CVS Pharmacy
Martinsville, Virginia
03.2005 - 05.2012
  • I was hired as a Cashier and quickly became a Photo Lab technician
  • After about 6 months I was promoted to the position of a Shift Supervisor
  • Some of my responsibilities included, but were not limited to open and closing of the store, making daily cash and check deposits, change orders, handling money order issues, cash and daily reports, balancing a safe, customer service to the front store and the pharmacy as needed, stocking the shelves, unloading truck, inventory control, daily product counts and price changes, handling all customer complaints and/or issues, etc..
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Assigned tasks to team members based on their strengths and skill sets.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of daily transactions and deposits.
  • Coordinated with other departments to ensure smooth workflow between shifts.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Collaborated with management to plan special events or promotions.
  • Served as a role model for other employees by demonstrating professional behavior at all times.

Cashier

Cakes with Personality
Collinsville, Virginia
06.2004 - 01.2005
  • This was my first job while I was still in high school
  • My main responsibilities was to run the cash register, greet customers as they came into the bakery, answer the telephone, take orders, and keep my area clean and neat
  • I also helped out in the back by washing dishes, cleaning and stocking
  • I was also required to run errands and help make deliveries whenever needed
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.

Education

Associate - Business Management

National College of Business and Technology
Martinsville, Virginia
01.2009

High School Diploma - General Education

Bassett High School
Bassett, Virginia
01.2005

Skills

  • Office Management
  • Bookkeeping
  • Budget
  • Workers Compensation
  • FMLA
  • Accounts Receivable and Payable
  • Microsoft Programs
  • Human Resources
  • Payroll
  • Timekeeping
  • Employee Orientation and New Hire Process
  • Reconciliation of Accounts
  • Data Entry
  • Cash Handling
  • Supervising Experience
  • Administrative Experience
  • Typing and Correspondences
  • Organizational Skills
  • Event Planning
  • Familiar with Microsoft programs
  • Picks up new tasks quickly
  • Extremely Dependable
  • Flexible
  • Willingness to Learn and Develop new Tasks
  • Notary for the state of Virginia
  • Billing
  • Administrative Support
  • Customer Service
  • Banking operations
  • Payroll Processing
  • Document Management
  • Account Reconciliation
  • Event Coordination
  • Clerical Support
  • Mail handling
  • Payroll and budgeting
  • Credit and collections

References

  • Kevin Turner, Martinsville, Virginia, 276-340-5374
  • Dawn Hale, Martinsville, Virginia, 276-734-3446
  • Bart Hampton, Martinsville, Virginia, 276-732-2827
  • Jeffery Corcoran, Martinsville, Virginia, 276-252-9900
  • Dina Davis, Captain, Rocky Mount, Virginia, 540-493-2644

Certification

  • Notary for the State of Virginia

Timeline

Office Manager

Martinsville City Sheriff's Office
09.2013 - Current

Inmate Accounts

Martinsville Sheriff’s Office
09.2013 - Current

Office Assistant/Jury Services

Martinsville Sheriff's Office
09.2013 - Current

First Assistant Manager

Cato's
07.2012 - 10.2012

Shift Supervisor

CVS Pharmacy
03.2005 - 05.2012

Cashier

Cakes with Personality
06.2004 - 01.2005

Associate - Business Management

National College of Business and Technology

High School Diploma - General Education

Bassett High School

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Candice Wagner