Candice Watson
Menonmee Falls
Summary
Dynamic Director of Resident Services, Quality Director, with a proven track record at Ascension-Alexian Village, excelling in operational efficiency and compliance. Skilled in budget management and fostering teamwork, I enhance resident care through strategic initiatives and staff development, driving continuous improvement and achieving high satisfaction rates. Rooted in compassion, clinical competence, and clear communication. I have combined strong technical abilities with empathy, that are able to provide safe, effective, and patient-centered care.
Overview
18
18
years of professional experience
Work History
Director of Resident Services
Ovation Communties
08.2025 - Current
- Coordinates all Resident Admissions to the memory care unit.
- Assisted in managing resident inquiries and concerns, ensuring timely resolutions.
- Develops and maintains positive relationships with residents and families through regular communication.
- Supports the onboarding process for new employees, providing essential information and resources.
- Collaborates with team members to streamline operational processes for improved efficiency.
- Facilitates training sessions for staff on resident service protocols and best practices.
- Promotes a culture of continuous learning among staff members through ongoing professional development opportunities.
- Manages budgets effectively, ensuring optimal allocation of resources for resident programs and initiatives.
- Evaluates employee performance and provided constructive feedback, resulting in improved job satisfaction and increased retention rates.
- Oversees and develops all clinical programs and initiatives for the unit.
- Responsible for making sure the unit is meeting and stays complaint with all state and federal regulations.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Director of Resident Services-Director of Quality
Ascension-Alexian Village of Milwaukee
01.2018 - 08.2025
- Led strategic initiatives to enhance operational efficiency and service delivery across facilities.
- Developed and implemented policies to ensure compliance with healthcare regulations and organizational standards.
- Collaborated with cross-functional teams to improve patient care programs and outcomes.
- Facilitated training sessions to mentor staff on best practices in resident care and operational procedures.
- Analyzed performance metrics to identify areas for process improvement within the organization.
- Managed budget planning and allocation, optimizing resource usage for various departments.
- Established partnerships with community organizations to expand outreach services and support initiatives.
- Spearheaded technology integration projects, enhancing communication and data management systems across locations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Clinical Manger of Home Health Care
Preceptor Health Care
01.2013 - 01.2018
- Led clinical team to enhance patient care protocols and improve service delivery.
- Developed and implemented training programs for new staff, fostering skill development and team cohesion.
- Streamlined operational workflows to increase efficiency in patient management processes.
- Collaborated with healthcare providers to ensure compliance with regulatory standards and best practices.
- Analyzed patient feedback data to identify areas for service improvement and implement changes accordingly.
- Managed budgetary considerations while overseeing resource allocation for clinical operations.
- Mentored junior staff, promoting professional growth and enhancing overall team performance.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Oversaw overall operation of nursing services and patient care.
- Handled job duties for staff members which were unavailable or out of office.
- Created work schedules for 15+ employees and oversaw functioning of billing department.
- Maintained up-to-date knowledge of industry trends and best practices to inform ongoing improvements in clinical management strategies.
- Optimized inventory management systems to ensure availability of critical supplies.
- Followed informed consent processes and maintained records.
LPN
Kindred Hospital, LTAC
06.2008 - 01.2013
- Administered medications and treatments per physician directives, ensuring compliance with safety protocols.
- Monitored patients' vital signs and reported changes to Physician staff promptly for timely interventions.
- Collaborated with multidisciplinary teams to coordinate comprehensive patient care and streamline communication.
- Trained new staff on procedures and best practices, fostering a supportive learning environment for clinical excellence.
- Cared for wounds, provided peritoneal dialysis, passed medication in all routes, provided treatments, and assisted with procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Assisted in patient assessments and developed care plans, enhancing individualized patient care strategies.
- Educated patients and families on health management and post-discharge care to improve recovery outcomes.
Education
Bachelor of Science - Nursing
Herzing University
Brookfield, WI12-2025
Associate of Applied Science - Nursing
Herzing University
Brookfield, WI12-2024
Diploma - Licensed Practical Nursing
Waukesha County Technical College
Pewaukee, WI05-2008
Skills
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Customer service-focused
- Organizational skills
- Decision-making
- Staff supervision
- Administrative leadership
Timeline
Director of Resident Services
Ovation Communties
08.2025 - Current
Director of Resident Services-Director of Quality
Ascension-Alexian Village of Milwaukee
01.2018 - 08.2025
Clinical Manger of Home Health Care
Preceptor Health Care
01.2013 - 01.2018
LPN
Kindred Hospital, LTAC
06.2008 - 01.2013
Bachelor of Science - Nursing
Herzing University
Associate of Applied Science - Nursing
Herzing University
Diploma - Licensed Practical Nursing
Waukesha County Technical College