Candice Watts
North Pole
Summary
Dynamic retail professional with extensive experience at Brown Jug, excelling in inventory management and customer service. Proven track record in training teams to enhance sales growth and implementing effective merchandising strategies. Strong leadership and conflict resolution skills drive operational excellence and elevate customer satisfaction. Committed to optimizing store performance and team development.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Brown Jug
Fairbanks
12.2022 - Current
- Coordinated inventory management and stock replenishment activities.
- Trained new team members on customer service standards and store policies.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Implemented visual merchandising strategies to improve product displays.
- Supported loss prevention efforts through surveillance and audits.
- Collaborated with management on promotional events and marketing initiatives.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Spirits Department Manager
Brown Jug
Fairbanks
10.2020 - Current
- Oversaw inventory management to maintain optimal stock levels.
- Implemented promotional strategies to enhance store visibility and sales.
- Collaborated with suppliers to streamline product ordering processes.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking and inventory control.
- Followed safety protocols and company processes and procedures.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Utilized technology and software for inventory management and sales reporting.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
Store Manager
SUBWAY®Restaurants
Fairbanks
11.2013 - 08.2020
- Managed daily operations and ensured compliance with health and safety standards.
- Trained and supervised staff to enhance customer service skills.
- Oversaw inventory management and coordinated supply orders effectively.
- Developed staff schedules to optimize coverage during peak hours.
- Implemented promotional strategies to increase product visibility and sales.
- Conducted regular performance evaluations to identify training needs.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Maintained cleanliness and organization of the restaurant environment.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Developed strategies to maximize sales and profitability.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Education
Some College (No Degree) - Medical Billing and Coding
Medvance
Baton Rouge, LASkills
- Inventory management
- Customer service
- Cash handling
- Employee training
- Conflict resolution
- Visual merchandising
- Effective communication
- Staff supervision
- Problem solving
- Time management
- Leadership skills
- Staff management
- Store operations
- Customer service management
- Attention to detail
- New hire training
- Department oversight
- Sales growth
- Upselling and cross selling
- Store organization
- Sales expertise
- Store opening and closing
- Display setup
- Verbal and written communication
- Customer service and engagement
- Incident reports
- Goals and performance
- Hiring and training
- Budgeting and cost control
- Cash auditing
- Records maintenance
- Inventory counting
- Loss prevention
- Pricing and markdowns
- Team management
- POS systems operations
- Transaction processing
- Operations
- Inventory control
- Employee scheduling
- Work Planning and Prioritization
- Sales techniques
- Workforce management
Timeline
Assistant Store Manager
Brown Jug
12.2022 - Current
Spirits Department Manager
Brown Jug
10.2020 - Current
Store Manager
SUBWAY®Restaurants
11.2013 - 08.2020
Some College (No Degree) - Medical Billing and Coding
Medvance
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