Summary
Overview
Work History
Education
Skills
Timeline
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Candice Williams

Columbia,SC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience

Work History

Leasing Consultant/Customer Service Representative

Sante Corporation
01.2019 - 10.2023
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records.

Customer Service Representative

Blue Cross And Blue Shield
03.2016 - 12.2018
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Updated account information to maintain customer records

Front Desk Receptionist

Palmetto Pediatric And Adolescent Clinic
01.2015 - 02.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Technical Support Representative

Kelly Services
11.2010 - 12.2014
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Researched product and issue resolution tactics to address customer concerns.

Education

High School Diploma -

Lower Richland High School
Hopkins, SC
06.1999

Skills

  • Creative Problem-Solving
  • Lease Renewals
  • Appointment Scheduling
  • Customer Service
  • Administrative Support
  • Customer Relations
  • Product Knowledge

Timeline

Leasing Consultant/Customer Service Representative

Sante Corporation
01.2019 - 10.2023

Customer Service Representative

Blue Cross And Blue Shield
03.2016 - 12.2018

Front Desk Receptionist

Palmetto Pediatric And Adolescent Clinic
01.2015 - 02.2016

Technical Support Representative

Kelly Services
11.2010 - 12.2014

High School Diploma -

Lower Richland High School

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Candice Williams