Summary
Overview
Work History
Education
Skills
Timeline
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Candice Willis

Fayetteville,NC
Candice Willis

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
years of professional experience

Work History

Applebee's Grill + Bar

Server
11.2023 - 02.2024

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent to kitchen employees for preparation.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

The Friends Table

Head Dishwasher
04.2020 - 02.2022

Job overview

  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Trained new employees on proper dishwashing procedures, ensuring consistent quality across the team.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Assisted in food preparation tasks as needed, contributing to overall kitchen productivity.
  • Contributed to a safe working environment by immediately addressing potential hazards such as broken glass or slippery floors.
  • Communicated effectively with both front-of-house and back-of-house staff members to ensure seamless coordination throughout meal services.
  • Contributed to overall restaurant cleanliness by promptly addressing spills and messes in the kitchen area.
  • Performed routine maintenance on dishwashing equipment for optimal performance and longevity.
  • Maintained high levels of sanitation through diligent adherence to cleaning schedules for all surfaces and equipment used in the dishwasher station.
  • Enhanced kitchen efficiency by managing dishwashing tasks and ensuring timely completion.
  • Maintained a clean and sanitary work environment, adhering to health department standards.
  • Supported cooks and chefs by providing clean utensils and cookware when needed, facilitating smooth service execution.
  • Increased team morale by fostering a positive working atmosphere among kitchen staff members.
  • Played a key role in upholding the restaurant''s reputation for cleanliness and attention to detail by consistently meeting or exceeding industry standards for dishwashing performance.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or other items used often by kitchen staff.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Inspected dishwashing equipment and reported issues to supervisor.
  • Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
  • Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
  • Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Gently moved glassware, crystal, and other delicate items to prevent breakage.
  • Stored dishes, utensils and kitchen equipment in proper locations.
  • Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.

Education

Douglas Bryd High
1616 Ireland Dr

06.2011

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Cleanliness standards
  • Safe Food Handling
  • Food Running
  • Menu Memorization
  • Service prioritization
  • Food safety understanding
  • Order Accuracy
  • Supply Restocking
  • Food safety practices
  • Table Bussing
  • Suggestive Selling
  • Table setting knowledge
  • Ordering Procedures
  • Front-of-house display creation
  • Team Player
  • Reliable and Responsible
  • Warm and Friendly
  • Adaptable and Flexible
  • High Energy and Stamina
  • Team Leadership
  • Transactions and Cash Handling
  • Cleaning and sanitizing
  • Food handling
  • Food and Beverage Service
  • Ability to Lift 30 Pounds
  • Food Safety Standards
  • Upselling
  • Age Verification

Timeline

Server

Applebee's Grill + Bar
11.2023 - 02.2024

Head Dishwasher

The Friends Table
04.2020 - 02.2022

Douglas Bryd High

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Candice Willis