Summary
Overview
Work History
Education
Skills
REFERENCES CONTACT
References
Timeline
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Candice Wilson

Richmond,VA

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

19
19
years of professional experience

Work History

Shift Leader/Employee Training Coordinator

Cracker Barrell Old Country Store
Richmond, VA
03.2016 - Current
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Scheduled team members for shifts based on business needs and customer demand.
  • Resolved customer complaints promptly and professionally.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Coached employees in developing and achieving individual performance goals.

Server

IHOP
Richmond, VA
06.2011 - 03.2016
  • Provided excellent customer service to ensure satisfaction.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Trained new employees on restaurant procedures and plating techniques.
  • Prepared checks, itemizing total meal costs and taxes.
  • Stocked service areas with supplies during slow periods.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.

Accounting Assistant

Grand Central Oyster Bar & Restaurant
MANHATTAN, NY
02.2006 - 07.2009
  • Assisted in the preparation of monthly financial statements and reports.
  • Prepared daily cash flow statements for management review.
  • Provided support to upper management with special projects related to finance or accounting processes.
  • Monitored inventory levels to ensure adequate supplies are available.
  • Assisted with payroll processing by entering employee hours into the system.
  • Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
  • Prepared and processed payrolls.
  • Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.

Education

Associates Degree - Business Management

Interboro Institute
New York, NY
05-2007

Some College (No Degree) - Hospitality

BUFFALO STATE UNIVERSITY
Buffalo, NY

Skills

  • Team Collaboration and Leadership
  • Staff Development
  • Staff Supervision
  • POS System Operation
  • Conflict and Complaint resolution
  • Positive Attitude
  • Strong verbal and written communication
  • Shift checklists
  • Policy and Procedure Enforcement

REFERENCES CONTACT

  • SADE SMITH (PERSONAL) 804-516-5035 YEARS KNOWN: 13
  • TAYLOR PENROSE (PROFESSIONAL) 804-301-3575 YEARS KNOWN: 3
  • DARRYL VAUGHN (PROFESSIONAL) 804-402-9618 YEARS KNOWN: 8

References

References available upon request.

Timeline

Shift Leader/Employee Training Coordinator

Cracker Barrell Old Country Store
03.2016 - Current

Server

IHOP
06.2011 - 03.2016

Accounting Assistant

Grand Central Oyster Bar & Restaurant
02.2006 - 07.2009

Associates Degree - Business Management

Interboro Institute

Some College (No Degree) - Hospitality

BUFFALO STATE UNIVERSITY

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Candice Wilson