Summary
Overview
Work History
Education
Skills
Timeline
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Candice Wilson

Gainesville,FL

Summary

Proven track record in enhancing operational efficiency and compliance at Florida Credit Union through expert document management and meticulous auditing. Skilled in streamlining record retention processes and improving data accuracy, coupled with a strong ability to train and lead teams in high-stakes environments. Demonstrates exceptional organizational and analytical skills, ensuring regulatory adherence and operational excellence.

Overview

22
22
years of professional experience

Work History

BSA Record Retention Clerk

Florida Credit Union
04.2005 - Current
  • Contribute to overall operational efficiency by effectively prioritizing tasks based on urgency and importance, meeting tight deadlines consistently without sacrificing quality.
  • Trained new employees on proper record retention procedures, ensuring consistency across the department.
  • Streamlined daily tasks with the use of relevant software applications, ensuring accurate data entry and efficient document management.
  • Supported the transition from paper-based to digital storage systems by scanning, tagging, and archiving documents according to established guidelines.
  • Expedited document retrieval times through thorough indexing of physical files and electronic records.
  • Assisted in conducting internal audits to ensure compliance with company policies and regulatory requirements related to record retention.
  • Assisted with typing, data entry, and answering incoming calls as required.
  • Maintained accuracy of records by verifying accuracy of data in records.
  • Utilized document imaging software to index, store and retrieve records.
  • Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
  • Checked records for accuracy and completeness, and corrected errors.
  • Processed and scanned files into electronic databases.
  • Answered queries by locating and retrieving necessary files.
  • Monitored customer transactions to identify unusual patterns requiring further investigation or escalation.
  • Maintained a strong understanding of applicable regulations through ongoing education and professional development opportunities.
  • Analyzed transaction data using various software tools to detect potential instances of fraud or financial crime.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Created, reviewed and analyzed customer transaction reports for purposes of satisfying Bank Secrecy and Anti-Money Laundering regulatory requirements.
  • Assisted with compliance exams by gathering files, records and other pertinent information for review by compliance examiners.
  • Responded timely to questions from branches and departments regarding BSA policies.
  • Reviewed and filed currency transaction reports submitted by branches within required regulatory-imposed timeframes.
  • Consistently met deadlines for reporting requirements, adhering to strict regulatory timelines.
  • Identified customer activity deemed suspicious or potentially fraudulent and prepared reports for committee review.
  • Maintained and organize boxes filed with bank account stored in warehouse
  • Assist with moving large bankers boxes from Main office to offsite storage
  • Handle mail delivery with in office

Retail Store Associate

Macy's
01.2009 - 12.2009
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Handled cash transactions accurately, ensuring balanced registers at the end of each shift.

Retail Warehouse Associate

JCPenney
01.2003 - 03.2005
  • Provided exceptional customer service while assisting clients in locating desired products within the warehouse store setting.
  • Collaborated with team members to optimize warehouse layout, resulting in improved workflow and productivity levels.
  • Enhanced customer satisfaction by efficiently managing inventory and ensuring product availability.
  • Assisted with the onboarding of new team members, providing guidance and support as they acclimated to their roles within the warehouse environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Greeted customers and directed to requested products.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Stocked designated items on shelves, end caps and displays.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Interacted with guests in friendly and knowledgeable way.

Education

High School Diploma -

Eastside High School
Gainesville, FL
05-2002

Skills

  • Document destruction
  • Document management
  • Compliance monitoring
  • Research
  • Auditing records
  • Indexing and cataloging
  • Record retrieval
  • Clerical skills
  • Shipping and receiving
  • Merchandise handling
  • Stock replenishment
  • Cleaning and organizing

Timeline

Retail Store Associate

Macy's
01.2009 - 12.2009

BSA Record Retention Clerk

Florida Credit Union
04.2005 - Current

Retail Warehouse Associate

JCPenney
01.2003 - 03.2005

High School Diploma -

Eastside High School

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Candice Wilson