Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
911 Dispatcher
Kenai Peninsula Borough
2021.12 - Current
Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
Read system maps and caller information, and documented details in system.
Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Increased situational awareness among responding units through timely updates on evolving incident conditions.
Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
Customer Service Representative
Fred Meyer
2018.06 - 2021.12
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Collaborated with team members to develop best practices for consistent customer service delivery.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Highschool Diploma -
Pacific View Charter School
Oceanside, CA
05.2001
Skills
Public Safety Telecommunicator
Documentation And Reporting
Emergency Response Procedures
Crisis Management
Computer Skills
CPR and First Aid
Call Management
Active Listening
Typing Speed
Information Gathering and Relay
Timeline
911 Dispatcher
Kenai Peninsula Borough
2021.12 - Current
Customer Service Representative
Fred Meyer
2018.06 - 2021.12
Highschool Diploma -
Pacific View Charter School
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