Candice Wolfgang
Soldotna,AK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
911 Dispatcher
Kenai Peninsula Borough
12.2021 - Current
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Read system maps and caller information, and documented details in system.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
Customer Service Representative
Fred Meyer
06.2018 - 12.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Highschool Diploma -
Pacific View Charter School
Oceanside, CA05.2001
Skills
- Public Safety Telecommunicator
- Documentation And Reporting
- Emergency Response Procedures
- Crisis Management
- Computer Skills
- CPR and First Aid
- Call Management
- Active Listening
- Typing Speed
- Information Gathering and Relay
Timeline
911 Dispatcher
Kenai Peninsula Borough
12.2021 - Current
Customer Service Representative
Fred Meyer
06.2018 - 12.2021
Highschool Diploma -
Pacific View Charter School
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