Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
OperationsManager
Candice Wood

Candice Wood

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable about preparing invoices, processing payments and account reconciliation. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.

Overview

20
20
years of professional experience

Work History

Realtor

Signature Premier Realty LLC
05.2023 - Current
  • Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Advised and informed prospective clients on current market activities and conditions.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Negotiated, facilitated, and managed real estate transactions.

Realtor

Hunt Real Estate ERA
03.2022 - 05.2023
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Wrote contracts to outline sales and purchases of properties.

Realtor

Better Homes And Gardens Real Estate
11.2021 - 03.2022
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Increased property sales by effectively marketing listings and utilizing strong negotiation skills.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.

Senior Payments Specialist

AAA Arizona
04.2020 - 09.2021
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Lead and trained team of 3 employees for the Payments Department with Accounts Receivables.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget. Lead the Payments Department in projects to implement new software systems for accounting, new credit card/ACH processing company, bank changes, and payment application automation.
  • Implemented new training programs for my team, leading to higher employee retention rates and better overall performance.
  • Processed all deposits for several companies under the main company including remote bank check deposits, lockbox check deposits, cash deposits, credit card and ACH processing and deposits.
  • Processed all credit card refunds and return ACH payments
  • Worked with customers and internal staff to resolve any payment issues or questions.
  • Managed Excel Spreadsheets to record all daily transactions and reconcile the accounting system deposits with the bank.
  • Helped with audits for billing and deposits.
  • Conducted research and reports for unapplied cash.

Accounts Receivable Clerk

A3 Smarthome
11.2018 - 03.2020
  • Improved cash flow by streamlining the invoicing process and implementing a more efficient payment tracking system.
  • Enhanced financial reporting accuracy by reconciling accounts receivable ledger with bank accounts daily.
  • Expedited revenue collection by consistently meeting deadlines for generating accurate monthly statements and timely invoice submissions.
  • Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
  • Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
  • Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Responded to inbound inquiries regarding accounts and payments.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
  • Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
  • Processed and Applied deposits including, remote bank check deposits, lockboxes, cash, and credit card/ACH's.
  • Printed, folded, and mailed out invoices.
  • Ran monthly Cycle RMR billing.
  • Handled the Postage machine for all company mail.
  • Drove to Post Office daily to pick up company mail.
  • Drove to the Bank to deposit any cash payments.
  • Processed all credit card refunds.
  • Handled all ACH payment returns.
  • Billed all Conversion tickets/jobs
  • Built new customer accounts from Conversions to activate new customers.
  • Made any adjustments to RMR for current customer service changes.
  • Processed all account Cancellations.

Contract Administrator

Safeguard Security
06.2008 - 11.2018
  • Streamlined contract processes by implementing efficient tracking and organization systems.
  • Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
  • Processed and Applied deposits including, remote bank check deposits, lockboxes, cash, and credit card/ACH's.
  • Printed, folded, and mailed out invoices.
  • Ran monthly Cycle RMR billing.
  • Handled the Postage machine for all company mail.
  • Drove to Post Office daily to pick up company mail.
  • Drove to the Bank to deposit any cash payments.
  • Processed all credit card refunds.
  • Handled all ACH payment returns.
  • Billed all Conversion tickets/jobs
  • Built new customer accounts from Conversions or Installs to activate new customers.
  • Made any adjustments to RMR for current customer service level changes.
  • Processed all account Cancellations.
  • Entered Install Jobs.
  • Billed Install Jobs, including construction and progress billing.
  • Kept up compliance standards regarding Certificates of Insurance.

Director of Customer Support

Safeguard Security
12.2006 - 06.2008
  • Reduced response times for customer inquiries by optimizing support team workflows and utilizing efficient ticketing systems.
  • Increased customer retention rates through proactive engagement, consistent follow-ups, and attentive issue resolution.
  • Developed comprehensive training programs and manuals for support staff to ensure high-quality service delivery and continuous improvement.
  • Answer all Customer Service related phone calls for questions, explanations of all services offered, complaints, or account changes.
  • In charge of department hiring and personnel decisions.
  • Processed Customer Cancellations.
  • Handled Inside Sales calls for new prospective customers that already had an alarm system installed.
  • Prepared new contracts for new customers starting service.
  • Scheduled a team of technicians to go out to activate new customers with existing alarm systems.
  • Entered Technicians Field Service notes into tickets for billing.
  • Check daily Activation Log to Ensure the set up of new monitoring and billing accounts has been properly set up.
  • Update Customer Contact lists and Zone lists to ensure all information was accurate and up to date.
  • Write and send out letters for confirmation of any service changes.
  • Helped implement change from paper contracts to electronic contracts.
  • Scanning and filing documents as necessary.

Customer Support

Safeguard Security
06.2005 - 12.2006
  • Reduced response times for customer inquiries by optimizing support team workflows and utilizing efficient ticketing systems.
  • Increased customer retention rates through proactive engagement, consistent follow-ups, and attentive issue resolution.
  • Answer all Customer Service related phone calls for questions, explanations of all services offered, complaints, or account changes.
  • Processed Customer Cancellations.
  • Handled Inside Sales calls for new prospective customers that already had an alarm system installed.
  • Prepared new contracts for new customers starting service.
  • Scheduled a team of technicians to go out to activate new customers with existing alarm systems.
  • Entered Technicians Field Service notes into tickets for billing.
  • Check daily Activation Log to Ensure the set up of new monitoring and billing accounts has been properly set up.
  • Update Customer Contact lists and Zone lists to ensure all information was accurate and up to date.
  • Write and send out letters for confirmation of any service changes.
  • Scanning and filing documents as necessary.
  • Process customer credits.

Dispatcher

Safeguard Security
03.2004 - 06.2005
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Multi task to manage alarm notifications, dispatches, incoming phone calls, and managing the Patrol officers.
  • Made phone calls to contact the correct authorities for each type of alarm activation. Then contacted the customers and anyone on their Contact List.
  • Dispatch our in house patrol via radio if required by the service level. Recorded all patrol activities via radio communication and codes.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Answered all incoming company phone calls directing them to the correct department if they were not calling about an alarm activation.
  • Walked customers through re-setting, silencing, bypassing, or changing batteries for their alarm systems.

Education

Associate of Arts - Communications

Maricopa Community Colleges - Phoenix College
Phoenix, AZ
05.2002

Skills

  • Schedule Coordination
  • Bank Deposits
  • Microsoft Office Proficiency
  • Account Reconciliation
  • Cash Application
  • Invoice Processing
  • Client Relations
  • Generally Accepted Accounting Principles
  • Customer service orientation
  • Attention to detail
  • Problem-solving abilities
  • Payment Posting

Additional Information

Software Systems Experience:


Excel

Word

Database

Power Point

Sedona Office (Accounting Software)

Work Day

Textura

Docusign

Dotloop

Skyslope

Manitou (Dispatching Software)

Dice (Dispatching Software)

Forte Payment Systems

Fiserv

Timeline

Realtor

Signature Premier Realty LLC
05.2023 - Current

Realtor

Hunt Real Estate ERA
03.2022 - 05.2023

Realtor

Better Homes And Gardens Real Estate
11.2021 - 03.2022

Senior Payments Specialist

AAA Arizona
04.2020 - 09.2021

Accounts Receivable Clerk

A3 Smarthome
11.2018 - 03.2020

Contract Administrator

Safeguard Security
06.2008 - 11.2018

Director of Customer Support

Safeguard Security
12.2006 - 06.2008

Customer Support

Safeguard Security
06.2005 - 12.2006

Dispatcher

Safeguard Security
03.2004 - 06.2005

Associate of Arts - Communications

Maricopa Community Colleges - Phoenix College

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Candice Wood