Candice Young
Beaumont,CA
Summary
Dynamic Product Manager with over 8 years of experience leading AI-driven SaaS platforms and data analytics solutions for enterprise and SMB markets across 20+ industries. Spearheaded the 2025 launch of LocaliQ’s AI Voice Agent, integrating and fine-tuning Large Language Models (LLMs) to deliver personalized, industry-specific conversational AI, reducing client churn by 8%, and increasing product stickiness. Delivered Salesforce-based EdTech solutions at ThriveDX, generating $2.4M ROI. Proficient in Agile/Scrum, user research, and cross-functional collaboration with UX, engineering, and marketing teams to create intuitive, client-focused solutions. Expert in Looker Studio, Tableau, and SQL for building client-facing dashboards, and driving data-informed decisions.
Overview
8
8
years of professional experience
5
5
Certification
Work History
AI Product Manager
LocaliQ (Gannett Co., Inc.)
Woodland Hills, USA
10.2022 - Current
- Own AI development for Dash, a customer-facing SaaS platform serving SMBs across 20+ industries, delivering four AI-driven features to optimize lead management and client outcomes.
- Led the 2025 launch of the AI Voice Agent, coordinating the GTM strategy with a 2-month pre-launch market communication, pricing model adjustments, and marketing collaboration for use cases and early adopter testimonials, driving successful adoption across diverse SMBs.
- Collaborated daily with Product Design (PDUX), Engineering, and Marketing teams, engaging cross-functional stakeholders to align product vision and deliver intuitive, client-focused AI solutions, enhancing user experience for SMBs.
- Led LLM integration for AI Voice Agent and SMS AI Agent, collaborating with data scientists and engineers to fine-tune models using pathway segmentation, prompts, and business-specific knowledge bases, enhancing response accuracy for service-based industries, healthcare, legal, and education.
- Conducted user research with SMB clients to validate AI Voice Agent functionality, driving enhancements that reduced churn by 8%, won back 3% of previously lost clients, and generated 35% new clients.
- Launched AI Voice Agent and SMS AI Agent, enabling human-like conversational interactions to qualify leads and drive conversions, increasing client lead engagement by 20%, and enhancing product stickiness through automated lead generation and calendar management.
- Developed Lead AI, leveraging AI to analyze leads, predict trends, transcribe calls, summarize interactions, and tag leads, improving client decision-making efficiency by 15%.
- Leading AI scheduling feature to automate appointment booking via SMS and calls, reducing operational burden for SMB clients across diverse industries.
- Managed end-to-end product lifecycle using Agile/Scrum, leading two-week sprints with grooming, kickoffs, retrospectives, and weekly releases, ensuring minimal downtime for major launches through early notifications.
- Built client-facing reports using Looker Studio to provide actionable insights, enhancing data-driven decision-making for SMB clients in over 20 industries.
Product Manager
ThriveDX
Miami, USA
02.2021 - 10.2022
- Defined product vision and roadmap for an EdTech SaaS platform using Agile/Scrum, aligning features with customer needs and business goals.
- Designed Salesforce-based Student Information System (SIS), generating $2.4M ROI by enhancing staff efficiency and improving graduation rates by 10%.
- Improved conversion rates by 12% and reduced attrition by 15% through customer success roadmaps and user-focused enhancements.
- Led SMS messaging project, achieving a 98% delivery rate and increasing lead conversion by 25% through automated marketing campaigns.
- Utilized Looker Studio and Tableau to create dashboards for stakeholders, enabling data-driven decisions and operational improvements.
Business Analyst & Key Account Manager
Achem Industry America Inc.
Fullerton, USA
10.2017 - 02.2022
- Conducted data analysis using Salesforce, SQL, and Tableau to create dashboards for stakeholders, increasing profit margins by 7% through data-driven insights.
- Streamlined operational procedures and implemented supply chain optimizations, improving sales and operational efficiency by 15%.
- Managed B2B accounts, including Fortune 500 clients, driving 14% year-over-year revenue growth and reducing return merchandise authorization by 40%.
Education
Bachelor of Science - Computer Science
University of Hawaii At Manoa
Honolulu, HI05.2017
Bachelor of Arts - Economics
University of Hawaii At Manoa
Honolulu, HI05-2017
Skills
- Product management: roadmap development, end-to-end product lifecycle, Agile/Scrum, GTM strategy
- AI and data analytics: LLM integration and fine-tuning, conversational AI, predictive analytics, lead analysis
- Business intelligence: Looker Studio, Tableau, and SQL
- User experience: user research, interviews, usability testing, chat interface design
- Technical tools: Salesforce, JIRA, Aha!, Canvas LMS
- Collaboration: cross-functional team leadership, UX collaboration, stakeholder management
Websites
Certification
- IBM AI Product Manager Specialization, IBM, 2025
- Product Management Certification (In Progress), Product School, 2025
- Introduction to Artificial Intelligence with Python, Harvard, 2023
- Statistical and Computational Tools for Reproducible Data Science, Harvard, 2023
- Statistics and R, Harvard, 2023
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Japanese
Professional
Spanish
Elementary
Timeline
AI Product Manager
LocaliQ (Gannett Co., Inc.)
10.2022 - Current
Product Manager
ThriveDX
02.2021 - 10.2022
Business Analyst & Key Account Manager
Achem Industry America Inc.
10.2017 - 02.2022
Bachelor of Science - Computer Science
University of Hawaii At Manoa
Bachelor of Arts - Economics
University of Hawaii At Manoa
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