Candice Helstrom

Professional training specialist with extensive experience in developing and managing training programs that drive employee performance and productivity. Known for effective team collaboration and consistently achieving organizational goals. Valued for adaptability and strong interpersonal skills, ensuring training meets evolving business needs.

Experienced with designing and implementing training programs that enhance employee skills and organizational efficiency. Utilizes collaborative approach to foster productive learning environment and ensure training goals are met. Track record of leveraging communication and project management skills to deliver impactful training solutions.

• Designed and developed the first Satellite training program that was adopted company wide, including designing program content, facilitating instructor-led courses, hosting Train-the-Trainer (TTT) sessions, validating technician onboarding tool, establishing mentoring process and managing logistics.
• Collaborated with Field Leadership on technician development by analyzing KPIs and scorecard metrics to identify opportunities for improvement, resulting in a 90% success rate; conducted coaching sessions on key actions and behaviors for both field employees and management.
• Evaluated workforce trends and behaviors, and implemented improvements, including a schedule error reduction process, that led to improved engagement with front-line associates and field technicians, increased overall productivity and decreased overhead costs.
• Recognized by leadership for being a change agent who turned poor performing territories into profitable entities and resulted in boosted morale, increased productivity and decreased costs.
• Acted as trusted business partner by assisting accounting team with processing issues, including shortages / overages, damages, defectives and warranties, overturning claims that brought $400K+ back into the company in 1 fiscal year.
• Analyzed strengths, weaknesses and market opportunities, allowing stakeholders to forecast customer demands and make appropriate adjustments.
• Partnered with field management team to ensure achievement of business goals.
• Served as trusted adviser and mentor for 25+ new hire and incumbent employees on system operations.
• Supply Chain Management includes managing schedules, forecasting, inventories, truck maintenance, capacity, workforce and system maintenance for a region of 5K crew members.
• Provided strategic planning and oversight of technical training and organizational development initiatives for up to 1,500 associates.
• Managed Technician onboarding process and platform to introduce company best practices. Coached, led and trained Lead Mentor Technicians and virtual workforces.