Candice J. Fickling
Brooklyn,NY
Summary
Well rounded professional known to have great organizational, team building and customer service skills. Experience stepping into rolls and making positive changes to drive company success. Articulate, enthusiastic and result-oriented with a demonstrated passion for building relationships and cultivating partnerships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
To Healthy Feet Podiatry
New York, NY
06.2024 - Current
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Processed payroll accurately ensuring all employees were paid on time.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Managed, scheduled and coordinated office functions and activities for employees.
IVF Coordinator
Premium Health, Inc.
Brooklyn, New York
01.2023 - 06.2024
- Analyzed data to identify trends in customer behavior and preferences.
- Developed strategies to improve operational procedures and reduce costs.
- Organized team events to promote a positive work environment.
- Conducted regular training sessions for staff members on new software programs or processes.
- Guided employees in handling difficult or complex problems.
- Prepared couples to go into IVF and FET cycles
Parent Advocate/Virtual Assistant
Black Girl Tutors, LLC
Brooklyn, NY
02.2018 - 12.2023
- Assisted parents in understanding their children's special needs by providing information about available services and resources.
- Developed a comprehensive case plan for each family based on individual needs assessment and provided ongoing monitoring of progress towards goals.
- Maintained accurate records of all client interactions including assessments, contacts, referrals and follow-up activities.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Handled incoming calls and directed callers to appropriate department or employee.
- Handled customer inquiries via email and chat, providing prompt and courteous support.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ09-2024
Certificate of Technical Studies - Medical Assisting
Sanford Brown Institute
New York, NY12-2009
Skills
- Team Supervision
- Policy Development
- Customer Service
- Data Entry
- Compliance Monitoring
- Staff hiring
- Staff Management
- Employee Supervision
- Workforce Management
- Policy and procedure modification
- Staff Training
- Payroll Processing
- Conflict Management
- Strategic Planning
- Clear oral/written communication
- Administrative Oversight
- Organizational Skills
- Event Coordination
Accomplishments
- Graduate Summa Cum Laude
- National Society of Leadership and Success Member
Certification
- Certified Medical Assistant, AAMA
References
References available upon request.
Timeline
Office Manager
To Healthy Feet Podiatry
06.2024 - Current
IVF Coordinator
Premium Health, Inc.
01.2023 - 06.2024
Parent Advocate/Virtual Assistant
Black Girl Tutors, LLC
02.2018 - 12.2023
- Certified Medical Assistant, AAMA
Bachelor of Science - Health Administration
University of Phoenix
Certificate of Technical Studies - Medical Assisting
Sanford Brown Institute
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