Candice Kingston
Denver,CO
Summary
Dynamic Performance Specialist with extensive experience in consulting, coaching, and program development. Proven ability to identify performance improvement needs and implement strategic solutions that enhance client satisfaction and retention. Skilled in leading change management initiatives and fostering collaborative relationships with stakeholders and internal teams. Committed to leveraging expertise in adult learning theories and performance management to drive organizational success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Performance Specialist
Insperity, LLC
12.2022 - Current
- Leverage expertise in consulting and collaboration to drive client performance improvements, achieving a 98% retention rate through tailored solutions that enhance engagement and productivity
- Consulted with clients to identify performance improvement needs, contributing to a 98% retention rate
- Partnered with facilitators to streamline custom content across the organization, improving efficiency through a shared repository
- Developed tailored performance solutions that increased engagement
- Facilitated strategic initiatives, including team-building workshops, to enhance team cohesion and productivity
- Collaborated with stakeholders to align service plans with client business strategies
- Facilitated workshops and seminars, expanding the knowledge base of clients and peers in performance optimization techniques.
- Conducted thorough assessments to identify areas of improvement and design tailored intervention strategies.
Facilitator / Consultant
CO. STARTERS
01.2020 - 01.2022
- Facilitated the weekly entrepreneurship program, guiding participants through coursework and leveraging community resources to support their ventures
- Led a structured curriculum, providing insights to help participants develop viable business ideas
- Cultivated an entrepreneurial ecosystem by equipping participants with essential tools and fostering a supportive environment for startups
- Nurtured a culture of innovation, encouraging collaboration and networking among aspiring entrepreneurs
- Delivered individualized coaching to address unique challenges and enhance participants' business acumen and confidence
Amaze PBC
01.2019 - 01.2022
- Advised a healthcare start-up focused on empowering employees to navigate the healthcare system through tailored education and innovative technology
- Designed and implemented user-friendly systems and training programs for mobile application navigation
- Conducted beta testing to provide feedback that enhanced user experience and functionality
- Gathered insights for product development through comprehensive research across diverse markets
- Collaborated with industry experts to develop a telemedicine product that met user needs and best practices
- Created engaging workshop curricula for enrollment meetings, effectively communicating technology benefits
Small Business Owner and Leadership Coach
KINGSTON COACHING and CONSULTING, LLC
01.2014 - 01.2022
- Founded a coaching and consulting practice utilizing extensive expertise in learning and development, adult learning theory, and mentoring to empower individuals and groups in their professional and personal growth
- Coached clients through individualized sessions, group programs, and workshops focused on self-leadership, emotional intelligence, and overcoming obstacles to achieve high performance
- Facilitated team-building exercises that enhanced collaboration and improved productivity
- Designed effective curriculum and training materials using adult learning theories, along with digital marketing strategies to boost program visibility
- Developed a proprietary 4-step methodology that streamlined coaching processes and enhanced client outcomes
- Utilized assessment tools such as StrengthsFinder and 360-Degree Feedback to provide actionable insights for personal growth
ARTHUR J. GALLAGHER, INC.
01.2017 - 01.2018
- Spearheaded Learning and Development programs in the Health and Benefits department to enhance soft skills such as productivity, time management, and emotional intelligence
- Facilitated a Vendor-Partner Lunch and Learn program to engage employees with market trends and continuing education
- Cultivated relationships with key accounts, expanding business through additional coverage in private and public sectors
- Facilitated Open Enrollment Meetings across the Front Range, ensuring clear communication of benefits and maximizing participation
- Achieved a 100% client retention rate in 2017, reflecting exceptional service and commitment
IMA, Inc.
01.2015 - 01.2016
- Maintained high account retention for a portfolio of self-insured clients (100 to 3,000 lives) while managing relationships with key stakeholders, including C-suite executives
- Served as primary contact for clients, carriers, and internal teams, resolving issues related to employee benefit programs
- Collaborated on strategy and renewal presentations with the Account Executive and Analyst to align solutions with client needs
- Trained clients on technology platforms, enhancing their understanding and utilization of available resources
Education
Bachelor of Arts - Psychology
UNIVERSITY OF COLORADO
Denver, ColoradoSkills
- Performance Management
- Program Development
- Strategic Planning
- Change Management
- Mentoring
- Curriculum Development
- Stakeholder Engagement
- Executive Coaching
- Facilitation
- Performance analysis
- Feedback delivery
Certification
- ICF Certified
- IPEC Leadership Coach
- Train the Trainer
- Lean Methods
- DDI Facilitator Certification Process Workshop
- Extended DISC Certification
Timeline
Performance Specialist
Insperity, LLC
12.2022 - Current
Facilitator / Consultant
CO. STARTERS
01.2020 - 01.2022
Amaze PBC
01.2019 - 01.2022
ARTHUR J. GALLAGHER, INC.
01.2017 - 01.2018
IMA, Inc.
01.2015 - 01.2016
Small Business Owner and Leadership Coach
KINGSTON COACHING and CONSULTING, LLC
01.2014 - 01.2022
Bachelor of Arts - Psychology
UNIVERSITY OF COLORADO
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