Candice Birdsong
Aurora,United States
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Emergency Dispatcher position. Ready to help the team achieve company goals.
Overview
23
23
years of professional experience
Work History
Library Security Clerk
City and County of Aurora
10.2021 - Current
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis. Provided assistance with answering the telephone, faxing, printing and receiving packages from local vendors.
- Monitored CCTV cameras and alarm systems for security breaches.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Sort by department daily processes, shelving material and assist with other general library procedures while operating and maintaining a cash register and/or drawer while conducting payment transactions.
Event Floor Agent
Colorado Convention Center
09.2020 - 10.2021
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product. Used tablet device for general incident report writing, scanning signatures and/or pictures of company information with various software and business applications.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted in training new hired employees on company policies and procedures, helping them acclimate quickly to their role as Floor Agents.
Security Officer
Advantage Security
07.2018 - 09.2020
- Monitored CCTV cameras and alarm systems for security breaches on (S2 Systems Administration, S2 Security One) channels along with using excel smart sheet spreadsheets for the issuance for any company badges and/or keys to employees.
- Record all activity on a daily activity log report and alert proper departments of any discrepancies and/or hazardous malfunctions.
- Performed clerical duties as answering the telephone, filing paperwork and conducting daily inventory checks of equipment using software MS Outlook and Passage Point.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures and assisted with new hire training of post policy and procedures.
Customer Service Agent / Emergency Dispatcher
Johnson Controls Aurora
01.2018 - 07.2018
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers while dispatching corresponding first responders during emergency calls.
- Completed transaction request of desired information on both national and commercial security accounts.
- Delivered prompt service to prioritize customer needs and addressed discrepancies and concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences in fast-paced environments.
- Utilized strong problem-solving skills to quickly identify and address customer issues and also completed monthly training enhancement modules as directed by management.
Radio Dispatcher
Denver Public Schools
08.2017 - 12.2017
- Monitored bus operators with navigation requests for numerous locations to coordinate timely arrivals in the Denver metro area while providing emergency and/or non emergency services for personnel.
- Answered phone calls in a multi-call generated telephone system while filing paperwork and responding to emails.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Assisted in scheduling and/or any cancellations of driver excursion trips to various DPL schools along with supervising weekend staff.
- Provided accurate records of all dispatched calls, improving data tracking for future analysis including deliveries and pickups.
Security Officer
HSS Security Services, The Denver Art Museum
01.2017 - 07.2017
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Assisted staff and guests with general questions or concerns while patrolling exhibits within the museum ensuring compliance of the rules and regulations.
- Responded to alarm signals by monitoring security radio equipment along with maintaining an accurate record of vehicle parking permits.
- Performed supervisory duties including filing incident reports and/or documentation regarding employees scheduled shifts.
- Report any safety hazards or suspicious activity to the security fire command center.
Security Officer
City And County Of Denver Denver Library
01.2013 - 09.2016
- Monitored CCTV cameras and alarm systems for the library after hours and completing both interior and exterior checks of the building notating information on a security dispatch log.
- Performed safety equipment checks of fire extinguisher expiration dates and issue work orders as needed.
- Established excel spreadsheets for incident tracking data analysis information.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations while responding to emergency calls contacting DPD, DFD and Paramedics as required.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control
- Conducted detailed incident reports using Microsoft, contributing valuable insights for management review while answering incoming calls concerning suspended patrons and providing procedures for reinstatement.
Security Officer
HSS Security Services, DIA
04.2002 - 11.2012
- Conducted security patrols in the main terminal and concourse A, B, C providing exceptional customer service to passengers and/or employees.
- Monitored CCTV cameras and responded to alarms while inside the terminal or with a company vehicle.
- Assisted contract vendors in the main terminal by providing information pertaining to access codes.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
High School Diploma -
East High School
Denver, COBachelor of Arts - Communications
University of Denver
Denver, CO06-2026
Skills
- Report writing
- Incident reporting
- General security
- Documentation accuracy
- Multitasking and organization
- Professionalism
- Quick decision making
Timeline
Library Security Clerk
City and County of Aurora
10.2021 - Current
Event Floor Agent
Colorado Convention Center
09.2020 - 10.2021
Security Officer
Advantage Security
07.2018 - 09.2020
Customer Service Agent / Emergency Dispatcher
Johnson Controls Aurora
01.2018 - 07.2018
Radio Dispatcher
Denver Public Schools
08.2017 - 12.2017
Security Officer
HSS Security Services, The Denver Art Museum
01.2017 - 07.2017
Security Officer
City And County Of Denver Denver Library
01.2013 - 09.2016
Security Officer
HSS Security Services, DIA
04.2002 - 11.2012
High School Diploma -
East High School
Bachelor of Arts - Communications
University of Denver
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