Candice Luck
Washington,DC
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Deputy Clerk
The MidTown Group -DCSuperior Court
10.2023 - Current
- Evaluate information on applications to verify completeness and accuracy and to determine whether applicants are qualified to obtain desired licenses
- Perform administrative tasks, such as answering telephone calls, filing court documents
- Verify the authenticity of documents, such as Identification for each person
- Record and edit the data entered in the system and distribute to appropriate officials or staff members
- Question applicants to obtain required information, such as name, address, or age, and record data on prescribed forms.
- Enhanced court efficiency by maintaining accurate records and promptly processing legal documents.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
Usher / Non-Theatre Usher
The John F Kennedy Center
09.2017 - Current
- Greet patrons entering the building and direct them to the proper location
- Examine purchased tickets and passes to verify authenticity
- Settle seating disputes and resolve customer concerns
- Seat, accordingly, and fill the playbill with updated inserts of upcoming events
- Assist with accessibility, providing a clear aisle for safety of other patrons
- Coatroom Clerk, manage and protect the property of patrons as a courtesy of The Kennedy Center
- CDC- follow the guidelines to protect individuals from the spread of COVID
- Progressed from usher to Event Supervisor, Experienced Usher, StageDoor person, ALD Desk Assistant, CTR Staff Member, Ticket Taker, and Box Office (Hall Attendant) Overall Customer Service Experience.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Worked with other staff members to facilitate smooth flow of operations.
- Handled crowd control to maintain order and prevent overcrowding.
- Maintained professional demeanor to represent venue and create positive impression.
- Assisted patrons with seating by giving directions and lighting paths.
Administration Support
LES/Ethicicore
02.2023 - 10.2023
- Copy, create files and enter information
- Slowly processing information in Archibus application
- Gaining knowledge of equipment parts and processes at the Food and Drug Administration Building
- Maintain standard operating procedures with Incident reports, monthly reports, and repairs and tours
- Upon request, place orders and document inventory in spreadsheets, file in a shared folder.
- Improved workflow efficiency with the implementation of new project management tools and software applications.
- Maintained a professional office atmosphere by overseeing inventory, supplies, equipment maintenance, and cleanliness standards.
- Maintained strict confidentiality in handling sensitive company information and documents, ensuring secure storage and disposal procedures.
Payroll Manager
ALTA American Land andTitle
10.2022 - 12.2022
- Used App: Paylocity made payroll, added and deducted Bonuses and OT per scheduled events
- Processed and administered covid testing for events per employee
- Added and deducted taxes and forwarded a spreadsheet for approvals to complete the system.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
Child Support Specialist
DHS
04.2022 - 10.2022
- Schedule Administrative Hearings and attend to speak with the non-custodial parent about the court ordered support for the child(ren)
- Set delinquency cases up for compliance Hearings before administering their paperwork to a judge
- Send letters to comply with the support order, assist in getting employment for individuals that need it
- Used tools such as Apps to locate individuals for enforcement action.
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Improved family outcomes by working collaboratively with state and federal agencies to ensure compliance with child support regulations.
- Assisted families in crisis by quickly locating absent parents for swift legal action regarding child support matters.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
Office Mgr /Account Mgr
Samson Protection Services
07.2020 - 04.2022
- Payroll, schedule interviews, invoicing, marketing, manage calendar, newsletters, crime reports
- Data entry, app invitation to our policies
- Communicate with clients, for service rendered
- Distribute uniforms, manage inventory orders
- Deposit Checks
- Copy, file, scan, email, calls in/out
- Open and close the office
- Other duties are not limited to office duties
- Training and support and acting liaison for the President of the company.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Evaluated employee records and productivity and submitted evaluation reports.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
H R Staffing Coordinator
SNI Companies
07.2018 - 12.2019
- Explain human resources policies, procedures, laws, standards, or regulations, process hiring-related paperwork for employees of 100+
- Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws
- Prepare or maintain employment records related to time sheets, such as entering time, leave, transfers, conversions and direct hires, using human resources management system software
- Address employee relations issues, such as harassment allegations, work complaints, or other employee concerns such as directions to client offices and directing calls to the recruiter on desk
- Adding candidates to the availability list
- Update information using the software to complete documents such as I9 and etc.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Assisted with personnel records management to support recordkeeping accuracy.
- Coordinated background checks, reference evaluations, and drug screenings as part of due diligence for successful placements.
Administrative Assistant / Receptionist
PAREXEL International
12.2018 - 02.2019
- Greet global and internal clients
- Make conference room arrangements for meetings and interviews
- Submit calendar invites to internal consultants
- Order supplies, troubleshoot office equipment before reaching out to IT
- Call catering services and plan for breakfast, lunch, and/or dinner
- Make reservations for dinner at venues in the event the office is unavailable
- Make travel arrangements when needed
- Use the system to adjust, add a version to the PMED system
- Work under minimal supervision
- Operate a personal computer in which I have a VPN token to work remotely if necessary
- Maintain the cleanliness of the front desk and the kitchen
- Mail scan and distribute via email.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
Administrative Specialist II
Dpt. of Housing Comm. Dev.
09.2018 - 11.2018
- Provide support of a financial, analytical and administrative nature to employees in the Department while maintaining strong internal controls, thereby supporting the goals and mission of DHCD and the Division
- Providing excellent Customer service, troubleshooting wireless devices, copiers/faxes, handling mail, distribution and moving fleet cars in the appropriate places, scanning and minor other details which may require immediate assistance
- Bank and Post office errands and filing.
- Created and updated records and files to maintain document compliance.
- Handled incoming and outgoing mail.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Front Desk Receptionist/ Executive Assistant
THEARC
09.2017 - 06.2018
- Open office and prepare office for visitors: turn on telephone system, answer telephone calls, take messages, and prepare customer sign in log every morning
- Check voice mail and return calls or forward calls to the appropriate person
- Administrative duties: manage files, records and secure documents protecting customers confidentiality
- Coordinate event space meetings
- Collect data to determine if the facility can accommodate prospective renter events
- Give tours of the facility
- Offer catering suggestions
- Email, facsimile, copy, print and scan documents
- Collect, and distribute mail and packages
- Running errands such as the post office, Staples and pick up supplies if ordering online would delay current deadlines
- Contact approved caterers for events.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Data Entry Clerk
Howard University (Sparks Group Inc.-DC)
03.2018 - 05.2018
- Perform data entry tasks in an accurate and timely manner in accordance with established production and accuracy standards
- Examine data record and log incoming data for completeness, accuracy and other potential problems in processing
- Pull transcripts and enter data into their Banner system
- Only inputting transcripts, scores, and lost data
- Pull up transcripts from the records in Common App
- Filed, scanned and alphabetized in chronological order.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Followed established procedures to enter and process data correctly.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Secured and protected data from unauthorized access by complying with security protocols.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Office Manager/Tax Preparer
Lancelot Financial Tax Services, LLC
01.2005 - 02.2018
- Oversee the execution of the business plan, coordination of business functions performed by company employees, hire and train new employees on the proper usage of TaxWise software to complete electronic filings before creating document database for storage of confidential letters and tax Information collected
- Assist taxpayers with organizing the yearly tax return while making sure the proper Information is entered in accordance with the Internal Revenue Service (IRS) guidelines and procedures
- Electronically transmit tax files to the (IRS) daily allowing clients to receive refunds in as little as two days
- Tasked with verifying daily usage of office supply materials and place new orders for business needs.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Reported to senior management on organizational performance and progress toward goals.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
No Degree - Paralegal
Prince George's Community College
Upper Marlboro, MD08.2024
Associate of Science - Business Management
Southeastern University
Washington, DC05.2007
Skills
- Multitasking Abilities
- Attention to Detail
- Customer Service
- Public Relations
- Administrative Support
- Filing Systems
- Effective Communication
- Time Management
- Database Entry
- File Maintenance
- Customer Satisfaction
- Telephone Etiquette
- Mail Handling
- Data Entry
- Switchboard Operation
- Invoice Processing
- Scheduling and Calendar Management
- Outgoing Mail Preparation
- Microsoft Office
- Customer Communication
- Professional and Mature
- Flexible and Adaptable
Education Trainings
- Southeastern University, Washington, D.C., Associates of Science/Business Management, 05/01/07
- National Retail Federation Foundation (NRFF), Washington, D.C., National Customer Service Professional Certification, 09/01/16
- Prince Goerge’s Community College, Prince George’s County, Paralegal Certification, 08/01/23
Skills Qualifications Awards
- Microsoft Office Suite / QuickBooks, Constant Contact, Indeed for Employers
- PeopleSoft/Accounts Receivables/TaxWise Software Certified / QuickBooks Time
- QuickBooks onboarding
- Bullhorm onboarding, Cashier-Reynolds Program, Open Edge, Vir.Ter
- Fiscal Management / Multi-Telephone line operator
- Egnyte Software File Sharing System/Broadworks Receptionist Console Software/ Banner/ Common App /Court View, Prompt Pay, Paylocity
Timeline
Deputy Clerk
The MidTown Group -DCSuperior Court
10.2023 - Current
Administration Support
LES/Ethicicore
02.2023 - 10.2023
Payroll Manager
ALTA American Land andTitle
10.2022 - 12.2022
Child Support Specialist
DHS
04.2022 - 10.2022
Office Mgr /Account Mgr
Samson Protection Services
07.2020 - 04.2022
Administrative Assistant / Receptionist
PAREXEL International
12.2018 - 02.2019
Administrative Specialist II
Dpt. of Housing Comm. Dev.
09.2018 - 11.2018
H R Staffing Coordinator
SNI Companies
07.2018 - 12.2019
Data Entry Clerk
Howard University (Sparks Group Inc.-DC)
03.2018 - 05.2018
Usher / Non-Theatre Usher
The John F Kennedy Center
09.2017 - Current
Front Desk Receptionist/ Executive Assistant
THEARC
09.2017 - 06.2018
Office Manager/Tax Preparer
Lancelot Financial Tax Services, LLC
01.2005 - 02.2018
No Degree - Paralegal
Prince George's Community College
Associate of Science - Business Management
Southeastern University
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